The Account Specialist is responsible for providing effective, world-class, customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with tam members within the customer service department. This position will take a proactive approach to service and relationship building with customers.
Primary Responsibilities - Proactively correspond with customers to confirm satisfactory order completion.
- Coordinate review of customer inquiries with appropriate internal departments.
- Process the opening of new accounts and re-establishment of inactive accounts.
- Complete account maintenance steps.
- Establish supportive, trusting relationships with sales representatives and retailers in assigned region.
- Monitor inventory reports to establish realistic timeframes for customers.
- Provide timely feedback to the company regarding service failures and/or customer complaints.
- Consistent follow-up on key accounts and as needed on customer issues to ensure resolution.
- Facilitate customer inquiries or issues with appropriate internal departments, including working with finance to resolve outstanding payment/credit issues.
- Stay up to date and knowledgeable with the company product line.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to further enhance the customer experience.
- Maintain positive customer interactions and relationships.
- Assist with special projects and perform other duties as assigned.
Competencies: - Customer/Client Focus
- Problem Solving/Analysis
- Time Management
- Detail Oriented and Highly Organized
- Communication Proficiency
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