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Account Specialist

Axalta Coating Systems

Glen Mills, Pennsylvania

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JOB DETAILS
SKILLS
Automotive Industry, Automotive Sales, Communication Skills, Computer Skills, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Data Quality, Develop and Maintain Customers, Driver's License, Establish Priorities, Industrial Coating, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Needs Assessment, Organizational Skills, Painting (Facilities and Maintenance), Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Planning, Profit & Loss, Regional Sales, Salesforce.com, Standard Operating Procedures (SOP), Sustainability, Team Player, Time Management, Willing to Travel, Writing Skills
LOCATION
Glen Mills, Pennsylvania
POSTED
2 days ago
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Account Specialist

The Account Specialist is responsible for maintaining strong customer satisfaction and long-term retention of Axalta's customers within a market. As a member of the Regional sales team the Account Specialist will partner with our coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered. This is a remote-based role in Iowa/Nebraska requiring up to 50% travel.

The Account Specialist works with a high sense of urgency and demonstrates ownership, commitment, and accountability to Regional and Axalta goals.

Key Responsibilities:
  • Acts as primary point of contact for identified customers and builds strong, collaborative relationships
  • Understands key elements of the business agreement with each customer
  • Develops and executes account plans capturing the product, color and services needs of the customer
  • Understands and accurately communicates the values and benefits of Axalta product, color, and services
  • Understands and engages the appropriate resources to meet the unique needs of each customer
  • Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC)
  • Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer
  • Effectively prioritize tasks and contributes to regional team's expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency
  • Provides support on standard operating procedures (SOP's) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups
  • Leads paint conversion efforts and solicits distribution resources to support the customer
  • Maintains accurate account information and contact data in SalesForce (SFDC)
  • Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers

Job Requirements:

An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
  • Bachelor's degree and/or at least 3-5 years of Automotive Refinish industry experience
  • Strong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals
  • Working knowledge Axalta's core product lines and repair shop business fundamentals
  • Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach
  • Self-disciplined and able to perform effectively in unstructured and autonomous conditions
  • Presents oneself in professional manner throughout all levels of the organizationand considers how actions will affect customers
  • Strong team player and actively seeks opportunities to support territory activities and meet customer needs
  • Demonstrates effective written and oral communication skills
  • Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint)
  • Must be willing and able to travel up to 50% of the time
  • Valid Driver's License required

This is an active opening for which we are recruiting to fill immediately.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses

About the Company

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Axalta Coating Systems

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