Account Specialist

Premera Blue Cross

Mountlake Terrace, WA

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JOB DETAILS

SALARY

$54,400–$87,000 Per Year

SKILLS

Acceptance Testing, Blog, Communication Skills, Compensation and Benefits, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Cleaning, Data Quality, Documentation, Employee Benefits, Environmental Impact, Establish Priorities, Fitness, Health Plan, Health Plan Membership, Healthcare, Identify Issues, Insurance, Market Segmentation, Nutrition Therapy, Partner Sales, Problem Solving Skills, Process Improvement, Risk Management, Root Cause Analysis, Sales, Sales Management, System Test, Systems Maintenance, Time Management, Tuition Fees, Underwriting, Work From Home

LOCATION

Mountlake Terrace, WA

POSTED

30+ days ago

**Workforce Classification:** Telecommuter **Join Our Team: Do Meaningful Work and Improve People's Lives** Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we're able to better serve our customers. It's this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. (https://www.premera.com/visitor/careers#awards) Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/ . Make a direct difference in how employers and members experience their health plan. As an **Account Specialist** , you're the engine behind smooth new-business wins and seamless renewals-coordinating details, timelines, and cross-team execution so groups are set up correctly, questions are answered fast, and relationships stay strong. Your work helps producers and account teams deliver on their promises, reduces friction for clients, and ultimately supports Premera's mission by connecting more people to coverage they can count on. The Account Specialist position contributes to Premera's success by coordinating and participating in the necessary activities to sell new business and/or retain existing business across multiple regions. The Account Specialist is responsible for partnering with New Sales and Account Management team to ensure that the documents, processes, procedures, systems and timelines are met during sale and set-up. The Account Specialist furnishes personalized, proactive, preemptive and reactive customer support and service ensuring Premera's client groups have a positive customer experience. The Account Specialist is expected to manage a large number of complex transactions, must be comfortable with deadlines and have experience working cross-functionally. This role is generally assigned to small and/or medium size groups or to accounts requiring a moderate level of service. **What you will do:** + Document, communicate and monitor internal and external timelines required to guarantee renewal or new sale implementation success for the defined market segment. + Ensure that producer and/or employer group data submissions are accurate, complete and meets the assigned deadlines. + May work with Underwriting and other internal departments to develop alternative benefit quotes, request revisions, obtain explanation of rate action, and approval of effective date. + Attend or conduct employee meetings and/or benefit fairs. + Research and resolve producer and group level service issues. Provide support to others within the team on more complex service issues; providing resolution and root cause analysis. + Maintain appropriate sales systems including account info, quoting business, generating proposals, renewal exhibits and accurate reporting. + Assist with departmental and corporate projects. + May participate in system User Acceptance Testing for system enhancements. + Other duties as assigned. **What you will bring:** + Associate's degree or two (2) years' work experience (Required). + Three (3) years of work experience (Required) which includes:- Two (2) years of experience in sales, benefit enrollment, benefit administration, or a related area (Required).- One (1) year of customer service experience (Required). + Possess or obtain Agent's license within 60 days of hire and appointed with Office of Insurance Commissioner or DOI (Required). + A Bachelors degree. + Knowledge of Premera products, operations, policies and underwriting guidelines. + Experience with Seibel or other CRM applications helpful but not required. + Three (3) years of benefit administration, enrollment and/or sales account structure experience. **What you will gain:** C **ross-functional stakeholder management** : You will continue to learn how to influence without authority-getting Sales, Account Management, Underwriting, and Ops aligned so work moves on time and nothing falls through the cracks. **Risk & deadline management (operational rigor)** : You will build the ability to spot upstream risks early (missing data, timing conflicts, policy constraints), prioritize quickly, and keep complex workstreams moving under tight deadlines. **Root-cause problem solving** : Beyond fixing issues, you will gain skills in diagnosing why something happened, documenting it clearly, and preventing repeat problems through better process or communication. **Client-ready communication** : You will continue to develop confidence translating technical/administrative details (rates, eligibility, effective dates, plan changes) into clear, calm explanations that build trust with producers and employer groups. **Systems fluency & data quality discipline** : You will strengthen your ability to work in CRMs and quoting/reporting tools with precision-learning what "clean data" looks like and how it impacts downstream teams and customer experience. **Premera total rewards** Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including: + Medical, vision, and dental coverage with low employee premiums. + Voluntary benefit offerings, including pet insurance for paw parents. + Life and disability insurance. + Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service. + Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few. + Generous paid time off to reenergize. + Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees. + Employee recognition program to celebrate anniversaries, team accomplishments, and more. For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement. + Commuter perks make your trip to work less impactful on the environment and your wallet. + Free convenient on-site parking. + Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable. + Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more. + Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling. + Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus. **Equal employment** **opportunity/affirmative** **action:** Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law. If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785. **Premera is hiring in the following states, with some limitations based on role or city:** Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin _._ The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience. The salary range for this role is posted below; we generally target up to and around the midpoint of the range. **National Salary Range:** $54,400.00 - $87,000.00 **National Plus Salary Range:** $62,000.00 - $99,200.00 _*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska_ _._ We're happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We're committed to creating an environment where all employees are celebrated for their unique skills and contributions. At Premera, we make healthcare work better. By focusing on improving our customers' experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives. As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services. Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.

About the Company

Premera Blue Cross

INDUSTRY

Other/Not Classified

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