Account Specialist

Account Specialist

Exciting opportunity to join Sheffield Pharmaceuticals as a Full Time Account Specialist in New London. As an integral part of our team, you will have the chance to showcase your problem-solving skills and provide excellent service to our valued customers. This onsite position allows you to directly impact our customer-centric approach and contribute to our innovative solutions in the pharmaceutical industry. With a competitive pay rate of $20-23/hr., this role offers the perfect combination of challenge and reward.

You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, and Paid Time Off. Join us in upholding our values of excellence, integrity, and safety as we work together towards achieving our goals. Apply now and be part of a dynamic and forward-thinking company.

Key Responsibilities:

• Processes customer inquiries and correspondence on complaints, deliveries, terms, order changes, service and related matters.
• Acknowledges orders, compiles quotations from prevailing price lists and advises customers of order changes. Enters sales orders, runs pick sheets and bill of materials as needed.
• Makes copies of pick sheets and bill of materials for various departments.
• Other assigned tasks as necessary assigned by Management.
• Relieves and covers the reception area as needed.
• Maintain proper liaison with compounding, filling, purchasing, machine shop, sales and traffic manager to contribute to the team philosophy.
• Follow all environmental and OSHA requirements.

Qualifications:

• High School Diploma or equivalent.
• Minimum of two years of experience in Customer Service.
• Ability to remain calm and resilient during high-stress interactions.

What Matters Most:

To excel as a Full Time Account Specialist at Sheffield Pharmaceuticals in New London, candidates should possess strong customer service and account management skills, with previous Account Specialist/Client Services experience ideally in a manufacturing environment. Proficiency in utilizing software and tools to track customer interactions and resolve issues efficiently is essential. The ability to communicate effectively with various internal departments and external big box retailers is crucial in meeting common objectives and addressing customer concerns promptly. A detail-oriented approach, problem-solving abilities, and a proactive attitude are key traits necessary for success in this role. Join our team and showcase your skills in a collaborative and customer-focused environment.