Compensation and Benefits, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Direct Sales, Email Management/Administration, Furniture, Google Apps, Heavy Lifting, Identify Issues, Inside Sales, Interpersonal Skills, Leadership, Logistics, Multitasking, Onboarding, Operations, Order Picking/Packing, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Sales, Sales Management, Sales Prospecting, Software Design, Startup, Supply Chain, Telecommunications, Time Tracking
About Blue Truck
Blue Truck is a national furniture logistics company that’s reshaping how customers experience delivery — especially when it comes to big, important purchases like sofas, beds, and dining tables. We specialize in white-glove, in-home delivery for some of the fastest-growing furniture brands in the country, combining smart logistics with a seamless delivery experience and high quality support.
Founded by a team with backgrounds at Uber and other high-growth startups, we’re using technology to bring the furniture supply chain into the modern world. Our focus is simple: let furniture brands shine at what they do best — designing and selling amazing products — while we handle the heavy lifting of delivering them to customers’ homes safely, quickly, and professionally.
Why Work With Us?
Blue Truck is growing fast! We've built a coast-to-coast network and earned a reputation for service that stands out in an industry that doesn’t always get it right. For people who are ambitious, solution-oriented, and excited to be part of a company that's still early in its journey, this is a ground-floor opportunity. High performers here aren’t just employees — they’re builders helping shape the future of the company (and their own careers along with it). Blue Truck offers a competitive package to ensure our best are treated the best!
This isn’t your typical account management role. You will be the voice of a rapidly-growing logistics brand, operating cross-functionally with leadership to resolve inside sales inquiries and implement long-term strategies.
Compensation & Benefits
- $24.00 - $26.00/hr
- Opportunity for merit increase within first 90 Days
- Paid Time Off and Health Insurance once eligible
This is a full time, in office position in Norcross, GA. Schedule is:
- Mon-Fri (in office): 8:30a - 5:00p
- Hours may adjust occasionally based on the needs of the business
What You’ll Accomplish
You’ll play a critical role in our day-to-day success. You’ll be corresponding directly with manufacturers, direct sellers, and end customers to answer order inquiries, price and sell new brookings, and act as liaison between customers/shoppers and our internal team.
- Provide email support to customers and shippers. Triage a variety of issues that occur in the course of a furniture shipment, and build your aptitude in understanding how to diagnose and solve problems.
- Investigate and problem-solve escalated requests such as special handling needs, difficult delivery logistics, and missing items; respond professionally to written inquiries once resolution is determined.
- Generate and manage inbound service quotes working directly for manufacturers, shippers, independent sellers, and customers to provide accurate delivery pricing through the company’s platform.
- Leverage internal logistics systems to accurately pull shipment data, calculate route-based pricing, and generate formal quotes
- Serve as the primary point of contact for new and existing customers and coordinate with operations team for seamless execution of all agreed upon services.
- Follow up on inbound leads, assist in onboarding new accounts, and maintain organized records of quote outcomes and prospect activity.
- Partner with leadership on various projects ranging from administrative action items to strategic internal ops initiatives.
Tools You’ll Work With:
- Front: Multichannel inbox for managing customer emails, texts, and calls
- Airtable: Real-time delivery tracking, scheduling, and ops coordination
- Google Workspace: Docs, Sheets, Gmail, and Calendar for daily operations
- Dialpad: Holistic telecommunication line to connect all stakeholders.
- Logistics Systems: Internal software designed for efficient routing and tracking
Preferred Skills & Qualifications:
- Consultative Communicator: Proficient written and verbal acumen with strong interpersonal skills
- Complex Problem Solver: Thrives in a fast-paced environment, with evolving customer needs and multi-layered inquiries.
- Quick-Learner: Proactive self-starter who adapts quickly to new processes, systems, and workflows.
- Detail-Oriented Multi-tasker: Manages multiple quotes, accounts, and priorities simultaneously.
- Relationship Builder: Proactively follows up, develops relationships with manufacturers, and identifies new opportunities.
Powered by JazzHR