Account Supervisor

About the role

This role serves as a key day-to-day client contact, translating business goals, briefs, and marketing priorities into clear workstreams, validated requirements, and actionable plans that keep integrated campaigns moving efficiently from concept through delivery. The position coordinates execution across account, project management, strategy, creative, media, production, and analytics teams, while building and maintaining schedules, tracking milestones, managing scopes and resources, and monitoring agency time to help ensure work is delivered on time, on budget, and in line with client expectations and brand standards. It provides strategic support by understanding client objectives, industry dynamics, and market trends, helping identify growth opportunities, analyzing campaign performance, and contributing data-driven recommendations that improve results and strengthen account profitability. The role also maintains strong account operations through clear status reporting, documentation, risk escalation, and decision tracking, while supporting senior leaders on presentations and new business efforts and helping guide junior team members in daily execution.

What you'll do

• Translate client objectives into actionable workstreams - Convert client priorities, briefs, and business goals into clear project requirements, task plans, and next steps for internal teams so work can begin quickly and stay aligned to intended outcomes.
• Validate briefs and deliverable requirements - Review incoming requests for completeness, feasibility, dependencies, approvals, and success criteria before work is launched, resolving gaps early to reduce rework and execution risk.
• Build and maintain project schedules - Create detailed timelines for campaigns and client programs, track milestones and interdependencies, and proactively adjust schedules to keep deliverables moving through agency workflows on time.
• Coordinate day-to-day execution across functions - Drive daily follow-through among account, project management, strategy, creative, media, production, and analytics partners to ensure tasks, decisions, and handoffs are completed accurately and on schedule.
• Track program status and communicate progress - Maintain up-to-date status reporting for assigned work, including risks, changes, blockers, and upcoming milestones, and communicate concise progress updates to clients, senior account leaders, and internal stakeholders.
• Escalate risks and resolve execution issues - Identify scope, timeline, resource, budget, or quality concerns early, recommend practical solutions, and escalate issues with appropriate context so senior leaders can make timely decisions.
• Support reporting deliverables and performance readouts - Coordinate the collection, quality check, and packaging of campaign results, data inputs, and reporting materials so performance updates are accurate, timely, and useful for client decision-making.
• Document decisions and maintain account operations - Keep organized records of meeting notes, approvals, change requests, project documentation, and account processes to improve continuity, accountability, and efficient execution across ongoing client work.

Role-based skills

• Client Relationship Management
• Account Management
• Integrated Campaign Management
• Requirements & Stakeholder Needs Analysis
• Scope Management
• Project Scheduling
• Marketing Strategy
• Status Reporting
• Marketing Performance Analysis
• Resource Management
• Budget Management Skills
• Employee Performance & Development Management
• Uphold our agency values - Humanity. Diversity. Integrity. Tenacity. Curiosity.

Core skills

• Project Management
• Effective Communication
• Client Focus
• Business Acumen
• Analytical Thinking
• Effective Planning

Leadership skills

• Building Alignment
• Teamwork & Collaboration
• Performance & Results Management
• Coaching & Talent Development

Qualifications

• 7+ years of experience in account management, client services, or marketing strategy.
• Proven track record of successfully managing integrated marketing campaigns and client relationships.
• Bachelor's degree, or equivalent experience, in marketing, business, communications, or a related field.

Special position requirements

The preferred candidate is located in or around Columbus, Ohio. Consideration will also be made to candidates who live in Dallas, Houston, or Denver.

Travel may be required for this position, up to approximately 10% of the time.

What you'll find at Moroch

We're committed to creating an environment where people can do great work and build meaningful careers. Eligible employees have access to a comprehensive benefits program including:

• Medical, dental, and vision coverage
• 401(k) with company match
• Generous PTO, paid holidays, and give back time for volunteering
• Hybrid work
• Mental health and wellbeing resources
• Fitness reimbursement
• Paid parental and child-bonding leave

About Moroch

At Moroch, we believe that local changes everything. We unearth specificity from local culture to create impact at scale for regional, national and multi-location brands. We anchor every decision in business insights, unleashing our teams to develop relentlessly fresh creative and intentional media strategies that change behaviors. Every solution we create closes the proximity gap, helping brands get closer to consumers and communities. Moroch is a proudly independent agency dedicated to helping franchisees and local marketers drive business results. Visit moroch.com to learn more about our clients and current work.

Equal opportunity statement

This job description reflects the general details considered necessary to describe the principal functions of the job. It shall not be construed as a detailed description of all work requirements, nor is it intended to be an exhaustive list of responsibilities and duties necessary to perform the job. Moroch is an Equal Opportunity Employer.