Account Supervisor

ABOUT AYATANA XP: Ayatana XP strategically executes retail sampling demos for your favorite brands on a national scale every single day. Our diverse team of brand ambassadors help build brand awareness for buzzy celebrity brands, challenger brands just making a splash on the scene and even convince the loyalists of consumers to shake it up and try something new.

SUMMARY: We are currently searching for a passionate creative, smart, proactive thinker to join our client service team in an Account Supervisor - Spirits role. If you are looking to join an exciting and energetic creative-driven agency and you’re ready to pour your heart and soul into making stuff happen, then let’s talk. Candidates should be experienced, organized individuals with excellent communication and time management skills. They should possess a willingness to travel and work non-traditional hours.

RESPONSIBILITIES:

• Lead, mentor and develop junior account team members.
• Lead day-to-day aspects of client relationships.
• Lead agency communication between internal and external resources
• Oversee program execution including Events, Field Marketing, and On/Off Premise Promotions
• Lead new/existing program ideation, initiate creative briefs, and contribute to brainstorms
• Deliver consumer insights and strategic fiscal planning to clients
• Write masterful decks and expertly present them to Clients (Keynote or PowerPoint)
• Develop, monitor, and manage budgets – work with Accounting Dept on reconciliations, actuals, billing
• KPI development & management
• Have a blast with your clients

Field Team Management

• Manage new hire recruiting process with HR, coordinate remote interviews and on-boarding, conduct in-market trainings, support Account Director on field performance improvement plans and disciplinary action as needed.
• Train and mentor new field staff, developing their strengths and address potential areas of concern.
• Support the creation of comprehensive training manuals and protocols.
• Lead ongoing communications with field team including bi-weekly status calls, rolling out new initiatives, sharing communications from client, and more.
• Management of field team deliverables, such as expense reports, weekly/monthly reports, online reporting, ensuring accuracy and timeliness.

Program Management

• Lead day-to-day client communications including but not limited to delivery of regular KPI reports, build out of field marketing programs and analysis of program through key sales metrics.
• Develop and/or reviews client bi-weekly status agendas and recaps.
• Identify challenges, opportunities and wins to AD, substantiated with market-level, solution-oriented insights and implement those solutions seamlessly; elevating concerns that are not resolved.
• Share best practices with key stakeholders, recommending implementation of new ways of working or programming as appropriate.

Event Planning & Execution

• Lead venue research, vendor sourcing and negotiations, premium sourcing and distribution as needed
• Manage event logistics, including site visits and scheduling meetings, creating timelines, etc.
• Execute activations when necessary (some weekend travel)

POSITION REQUIREMENTS:

• Must have a bachelor’s degree in Marketing or relevant field
• Minimum 5 years of experience within an spirits experiential agency setting
• Minimum 4 years of client management experience in the spirit's industry
• Minimum of 3 years' professional experience leading, managing and developing a high-performing experiential marketing team in the spirits/alcohol industry
• Strong written and verbal communication skills
• Proficient level MS Office
• Creative software programs such as Adobe Creative Suite a plus.
• Ability to handle multiple tasks with keen attention to detail, follow through and meet deadlines
• Solutions-oriented, with the experience in problem-solving

• Health / Dental / Vision
• 401K (5% match, vested after 2 years)
• Gym Membership Fees (50% up to $600 annually)
• Cell Phone Reimbursement ($100/mo)
• Flex Spending (defer up to $3,050)
• Transit Benefits (defer up to $278)
• Competitive PTO
• 2 Personal Days
• 11 Company Holidays
• Summer Fridays
• Parental Leave Policy

SALARY RANGE: The expected annual base salary for this position is $90,000 -$115,000; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.