Account Supervisor

ACCOUNT SUPERVISOR

JOB SUMMARY

The Account Supervisor provides oversight and coordination for assigned client accounts, serving as a key point of contact for clients and internal teams. This role applies professional judgment within established agency frameworks to manage client priorities, budgets, and workflows, ensuring contractual alignment and consistent, high-quality delivery with discretion in prioritization, escalation, and account-level decision-making. The Account Supervisor supports planning, reporting, and account growth initiatives, partners with Account Directors for guidance and escalation, and provides direction and mentoring to account team members as needed to support client and agency objectives.

WHO WE'RE LOOKING FOR

• Strategic, organized professional with strong marketing instincts
• Strong communicator with confidence in client-facing situations
• Financially adept with experience managing budgets and revenue pacing
• Forward-thinking, analytical problem-solver
• Someone who collaborates effectively across disciplines
• Reliable leader capable of managing several concurrent initiatives

RESPONSIBILITIES

• Serve as the primary day-to-day point of contact for assigned client accounts, ensuring clear communication and coordination between clients and internal teams
• Apply established agency processes and account frameworks to manage priorities, workflows, and deliverables across accounts
• Own day to day budget oversight, forecasts, and revenue pacing, escalating variances or risks in alignment with agency guidelines
• Support contractual compliance by tracking requirements, identifying potential scope considerations, and partnering with Account Directors to address issues
• Contribute to RFP responses, renewals, and account growth efforts by providing inputs, documentation, and account insights
• Assist in the preparation of proformas, forecasts, and planning materials used for client and internal decision-making
• Participate in client meetings and presentations, providing informed recommendations and updates within defined parameters
• Apply industry knowledge, performance data, and reporting insights to support client recommendations and account planning
• Provide supervisory guidance and performance feedback, coordination, and mentoring to Account Managers and Coordinators as needed based on account scope
• Partner with Account Directors to align on priorities, escalation needs, and overall account approach

REQUIREMENTS

• 3-6+ years of account management experience within an agency environment
• Strong financial and analytical capabilities
• Proven ability to build strong client relationships
• Understanding of integrated marketing and B2C/B2B principles
• Strong communication and leadership skills
• Ability to travel for client meetings and industry events

LOCATION: Open to remote candidates across the United States. Proximity to either of our US headquarters in Sarasota or Denver is a plus..

COMPENSATION: $65,000 - $75,000 DOE

• Comprehensive benefits package, including medical, dental, vision
• 401k-matching contribution
• Generous paid-time-off compensation
• Flexible work schedule
• Paid volunteer opportunities and company-supported charitable events
• Collaborative, creative, and fun team environment with professional growth opportunities

OUR COMMITMENT TO CULTURE:

At Miles Partnership, we are driven by our commitment to actively evolve inclusive marketing industry practices, drive innovation within the company and empower our team, our clients and the communities we serve. We will make intentional actions to build a work culture where our team members are always heard, empowered and valued. We will provide a culture of service where we enable our teams and clients to meaningfully engage with their communities, share and tell their stories through travel, and lead a movement across the broader tourism industry to influence social change and ensure open access to travel for all.

Miles Partnership, LLLP is an equal employment opportunity employer.

http://www.milespartnership.com/

#LI-REMOTE