Business Development, Customer Relations, Customer Support/Service, High School Diploma, Meet Sales Quota, Needs Assessment, Problem Solving Skills, Reliability Engineering, Requirements Management, Sales, Sales Closing Skills, Sales Prospecting, Sales Support, Team Player, Time Management, Wi-Fi
Logan Legacy Group, a sales and business consulting firm, is hiring an Account Support Associate in Grand Rapids to help customers complete their AT&T Fiber enrollment. The Account Support Associate will also conduct enrollment consultations, resolve questions about plan options, and close sales on upgrades when needed.
As an Account Support Associate, you will receive professional enrollment and sales training to explain how AT&T Fiber Internet provides strong, reliable Wi-Fi in every corner of the home. The Account Support Associate will then engage with customers to determine their coverage needs, recommend the best Fiber plan, and facilitate enrollments.
Core Functions of the Account Support Associate
- Lead AT&T Fiber Internet enrollment efforts by helping customers understand available plans and select the best option for their needs.
- Assess household connectivity requirements and recommend Fiber solutions that improve speed, reliability, and overall experience.
- Deliver clear, professional explanations of AT&T Fiber benefits to support informed and timely enrollment decisions.
- Ensure all enrollment processes are completed accurately, maintaining efficiency and a high standard of sales and service.
- Build strong relationships with prospective customers through consistent communication and support throughout the sales enrollment process.
- Conduct post-activation follow-ups to confirm satisfaction and identify opportunities for service enhancements or upgrades.
Education & Experience Needed for the Account Support Associate
- High school diploma or GED preferred
- Experience in enrollment or sales is a bonus.
Preferred Skills for the Account Support Associate
- Basic understanding of residential internet and common customer usage needs.
- Willingness to learn and promote AT&T Fiber Internet plans and promotions.
- Problem-solving skills to overcome enrollment barriers and close sales.
- Team-oriented mindset with a focus on achieving enrollment and sales goals.