Accounting, Accounts Payable, Billing, Call Center Software, Communication Skills, Corporate Policies, Customer Satisfaction, Customer Support/Service, Database Management Software/Systems (DBMS), Detail Oriented, Establish Priorities, Finance, French Language, High School Diploma, Improvement Metrics, Internet Search, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Needs Assessment, Organizational Skills, Performance Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Spanish Language, Telephone Skills, Writing Skills
Our associates celebrate lives. We celebrate our associates.
Provide personalized and competent customer service to internal and external customers inquiring about invoices, vendor maintenance, payments, as well as process, policy, and procedures in Accounts Payable related applications. Responds to inquiries via phone call, email, or internal ticket system from our locations and vendors. Takes the initiative to communicate with co-workers and internal departments to clarify any inquiry they need assistance with.
JOB RESPONSIBILITIES
- Answers incoming customer calls, emails, and tickets; patiently and attentively listen to customer's concerns and questions to identify the core needs. Reiterates the identified concerns or needs to ensure agreement. Clearly communicate resolution options and timeframes. Enters incoming callers contact information, issues, and resolutions in software.
- Responds to invoice and payment inquiries.
- Discuss and escalates advanced issues to management for input or resolution.
- May initiate outbound customer calls to provide issue resolution or follow up. Completes responsibilities within company policies, procedures, and compliant with regulations.
- May maintain Customer Care processes, procedures, and job aids. Recommends efficiencies to management with the outcome to improve Key Performance Metrics.
- Takes the initiative learn and remain current on company products and industry terminology to facilitate customer issue resolution.
- Assists with special projects as necessary.
MINIMUM REQUIREMENTS
Education
- High School Diploma or GED
- Fluency in written and spoken Spanish or French a plus
Experience
- At least two (2) years Customer Service experience
- Experience using call center phone software a plus
Skills & Abilities
- Professional verbal and written communication skills with the ability to remain steadfast under duress
- Strong organization skills with the ability to manage large workload
- Ability to respond quickly and accurately to various requests
- Ability to prioritize tasks
- Attention to detail
- Professionalism
- Excellent Listening and empathy skills
- Dedication to customer satisfaction
- Proficient with database software, MS Office, Word, Excel, and Power Point
Postal Code: 70121
Category (Portal Searching): Finance and Accounting
Job Location: US-LA - Jefferson
S
Service Corporation International
We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.
10,000 employees or more
Health Care and Social Assistance