Position Objective: The Accounting Clerk III (AC III) supports the CBP Administration Systems, Accounts Payable (Travel Section), and Payroll Branches to provide customer service support and process financial documents. General duties may include, but are not limited to: maintaining systems and records, account reconciliation, auditing, review and verification of invoices, analysis and resolution of account issues, and data entry. This position is responsible for the selection and application of CBP established procedures and techniques
Duties and Responsibilities:
Administration Systems Branch (SAP Help Desk Section):
- Provide superior customer service support via phone and email utilizing various resources.
- Diagnose and resolve or escalate inquiries as appropriate
- Track, route, or redirect issues to correct resources
- Log all inquiries using Remedy software system
- Maintain proper knowledge base to best assist customers
- Other duties as assigned
Accounts Payable Branch (Travel or Commercial Accounts Section):
- Provide research and response to telephone and/or email inquiries related to issues; resolve or escalate inquiries as appropriate
- Process manual and automated authorizations and vouchers associated with a variety of activities
- Administer department specific program(s)
- Perform mail desk functions
- Other duties as assigned
Payroll Branch:
- Provide research and response to telephone and email inquiries related to payroll issues; resolve or escalate inquiries as appropriate
- Perform audits and reconciliations regarding employee leave and earnings balances
- Process requests for withholdings and exemptions
- Analyze pay records process related documents
- Other duties as assigned