About FWF
FWF is a third-party logistics company headquartered in Grand Rapids, MI and founded in 2012. Our award-winning culture is devoted to empowering people and collectively fostering an environment of excellence as we strive to uplift our team members, partners, and customers to create a lasting impact. As a 3PL, we specialize in full truckload (TL), less-than-truckload (LTL), drayage, rail, and international ground and air freight.
The Accounting Coordinator will primarily be responsible for forming and maintaining sustainable relationships with FWF customer accounting contacts while managing and reconciling past-due balances, and billing adjustments. As time allows, they will also contribute to the recording, processing, and payment of vendor payables. This role will report directly to the Accounting Manager and CFO.
Responsibilities and Essential Duties include the following: (Other duties may be assigned)
- Develop strong customer relationships through active listening techniques, creative problem-solving, and building a positive rapport for FWF with the customers
- Responsible for the reconciliation and follow-ups on past-due invoices
- Responsible for communication on all pertinent invoicing documents, and issue resolution, in conjunction with the sales floor, and sales leadership
- Execute effective collaboration and problem-solving with FWF customers in order to effectively resolve any rate discrepancies
- Report at-risk or delinquent customers to the Credit Department
- Deliver daily and weekly aged report analysis to the Accounting Manager and CFO
- Collaborate with Credit and Finance on all customer updates and onboarding
- Ensure cleanliness of customer accounts, including the efficient processing of credit memos, debit memos, and the communication of overpayments to the AP team
- Ensure the timely payment of Carrier, and Vendor payables
- Resolve carrier rate discrepancies, and confirmations
- Create ad-hoc reports as requested
Key Competencies
- Proficient in Microsoft Office
- Excellent customer service skills
- Work or educational background in accounting, accounts receivable, accounts payable, or collections preferred
- Articulate communicator with excellent written and verbal skills, including proficient phone skills
- Organized with attention to detail and time management
- Highly approachable and able to communicate to all team members
- Advocate opportunities to improve company growth
At FWF, we embrace diversity and are committed to creating an inclusive environment where every individual is respected and valued. Our values guide us in promoting equal opportunity and fostering a culture that thrives on equality.