We're looking for a highly motivated and customer-focused Customer Analyst Lead to join our Finance team. This role plays a critical part in strengthening client relationships while ensuring accurate and timely financial outcomes across a portfolio of customer accounts.As a key point of contact for both internal and external stakeholders, you will combine strong customer service skills with financial expertise to drive billing accuracy, resolve complex issues, and improve cash flow performance.This is a unique opportunity to move beyond traditional accounting and play a more commercial, relationship-driven role, where your ability to influence, collaborate, and deliver solutions has a direct impact on the business.What You'll DoClient Relationship & Customer ExperienceServe as a trusted point of contact for customers, resolving billing inquiries, disputes, and account issues with professionalism and urgencyBuild strong relationships with internal teams (Sales, Operations, Finance) to support positive client outcomesCommunicate clearly and confidently with stakeholders to resolve complex mattersAccounts Management & CollectionsManage the full lifecycle of assigned customer accounts, including billing, collections, and cash applicationTake ownership of aged or higher-risk balances and proactively drive resolutionNegotiate payment arrangements and influence outcomes to improve cash flowProblem Solving & Account ResolutionInvestigate discrepancies, unapplied cash, and payment issues, resolving them efficientlyHandle complex reconciliations, adjustments, and escalations independentlyIdentify risks within customer accounts and elevate where neededReporting & InsightsPrepare AR aging reports and provide meaningful insights and commentary to leadershipMonitor portfolio performance and identify trends or opportunities for improvementAct as a subject matter expert within the team, supporting and mentoring othersContribute to process improvements, system enhancements, and cross-functional initiativesSupport audits, controls, and compliance with accounting standardsRequirements5+ years of experience in Accounts Receivable, collections, or a similar finance roleProven ability to manage complex customer portfolios and handle escalationsStrong communication skills and confidence engaging with clients and senior stakeholdersA customer-first mindset, with the ability to balance relationship management and financial outcomesExcellent analytical, problem-solving, and organizational skillsHigh attention to detail with the ability to work independently in a fast-paced environmentWork on‑site in downtown ToledoPreferredExperience in multi-entity or high-volume environmentsERP system experience (e.g., Workday, SAP, Oracle)Advanced Excel or reporting skillsWhy Join Us?Be part of a team that values collaboration, accountability, and continuous improvementPlay a visible role that directly impacts both customer experience and business performanceOpportunity to develop into broader commercial, operational, or finance leadership roles#J-18808-Ljbffr