Accounting Specialist Supervisor - WWS BOD

Accounting Specialist Supervisor - WWS BOD

Salary

$48,972.14 - $78,160.78 Annually

Location

WWS Copans, 2555 W Copans Rd., Pompano Beach, FL

Job Type

Full-Time

Job Number

1414751

Department

PW WWS Bus Ops Accounting

Opening Date

09/29/2026

Veterans Preference Notice

Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.

International Degree Verification

International degrees must be evaluated by an approved member of the National Association of Credential Evaluation Services (NACES) www.naces.org/members or the Association of International Credential Evaluators (AICE) https://aice-eval.org/endorsed-members. Candidates are responsible for all evaluation expenses. Completed evaluations do not guarantee employment and are subject to approval by Broward County Human Resources.

• Description
• Benefits
• Questions

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for the position of: Accounting Specialist Supervisor - Water and Wastewater Services

Please Note: This announcement will remain open until a sufficient number of applications are received and may close at any time.

The Water & Wastewater Services Business Operations Division is seeking a self-motivated Accounting Specialist Supervisor. This entry-level position requires general accounting experience and will be responsible for performing general accounting work, preparing accounting reports, working on revenue protection activities, collecting delinquent water and wastewater utility account payments, entering journal entries for approval, establishing payment arrangements and ensuring that accounting transactions are completed in compliance with accepted accounting standards, policies, and procedures.

Duties for this position include but are not limited to: contacting customers to obtain utility payments and establish payment arrangements; communicating with clam and irate customers daily; monitoring "sewer-only" accounts to ensure that customers are connected to utility systems and current with monthly payments; processing utility refunds for WWS; monitoring third-party contracts and payments between WWS and municipalities; researching and resolving un-cashed and stale-dated checks items; preparing spreadsheets for new WWS "sewer-only" customers to ensure compliance with utility connection and payment procedures; and using the WWS Peace Energy Customer Information System (CIS) and billing applications to cross reference delinquent accounts and transfer balances to existing customer accounts.

The Accounting Specialist Supervisor must also interact with internal/external customers in person, over the phone/email, and revenue protection functions and take effective steps to minimize and prevent utility accounts from becoming 120 days delinquent. Excellent verbal, written, interpersonal, and computer skills are a must.

General Description

Oversees the operations of sections to ensure proper procedures are being followed, accurate payments are posted, excellent customer service is provided, and the Division records are secure.

Works under general supervision, independently developing work methods and sequences.

Minimum Education and Experience Requirements

Requires two (2) years in accounts payable, accounts receivable, bookkeeping or closely related experience including six (6) months lead work and/or supervisory experience.

Special Certifications and Licenses

None.

SCOPE OF WORK

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Processes payments, reviews supporting documentation, inputs transactions, assists with difficult payments, and over sees production levels and efficiency; reviews, creates, updates, and implements procedures.

Attends to inquiries from customers, management, vendors; reviews research and corrects errors relating to payments, resolves payment matters for staff and staff of other agencies, responds to public records requests.

Creates reports from the accounting database for reconciliation of ledger accounts, vendor accounts and for use in responding to various inquiries; creates reports for production statistics.

Reviews and directs work flow by assigning duties for payment processing to each staff; amends and/or creates operating procedures as needed; researches, gathers information and provides response and resolution to inquiries and/or problems; reports progress and production statistics to manager.

Assigns duties to staff, reviews staff work, and resolves problems with subordinate staff; provides training to staff and other agencies on utility collection procedures, processess utility payments efficiently; completes staff performance appraisals and discipline; and assists other agencies with customer information, and problem resolution.

Keeps inventory of and orders office supplies for the Division; assists in acquiring office equipment by researching for the most economical and efficient items for purchase.

Maintains responsibility for the high dollar payments in County purchases of goods and services; stays abreast of the state guidelines for record retention and to diligently secure the records for the Division.

Provides exemplary customer service skills when interacting with coworkers as well as other agencies utilities, and individuals from outside of the County.

Performs related work as assigned.

Competencies

• Financial Acumen:

Interprets and applies key financial indicators to make better business decisions. Swiftly assembles and fluently interprets the financial data and metrics relevant to the role. Draws rich insights from financial and quantitative data. Adheres to relevant budgetary guidelines.

• Manages Complexity:

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. Well.

• Plans and Aligns:

Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

• Ensures Accountability:

Holds self and others accountable to meet commitments. Measures and tracks teams and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.

• Manages Conflict:

Handles conflict situations effectively, with a minimum of noise. Takes a positive approach to conflicts; helps dispel tension; seeks guidance and feedback on managing conflict; delivers controversial viewpoints candidly and sensitively; does not take arguments personally.

• Communicates Effectively:

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others comments. Creates rich documents and reports.

• Nimble Learning:

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Relishes new or unusual problems; seeks others input and experiments with own ideas. Easily learns the essence of difficult issues and concepts. Investigates and discusses own mistakes to learn from them.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

County Core Values

All Broward County employees strive to demonstrate the Countys four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward Countys Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of County-paid life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,000. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Employees who are hired into a full-time, or part-time position working 20 hours per week, are considered benefits-eligible. Benefits become effective on the first of the month following 30 days of employment. Additional information about Broward County Benefits.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, indicating "See Resume," false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within your application?

• Yes
• No

02

What is the highest level of education that you have obtained in Public or Business Administration, or a closely related field?

• Associates degree
• Bachelors Degree
• Masters Degree
• N/A

03

Do you possess at least two (2) years of work experience in accounts payable, accounts receivable, bookkeeping or closely related experience?

• Yes
• No

04

Do you possess six (6) months of lead work/supervisory experience?

• Yes
• No

05

Do you have a valid Florida Class E Drivers license in good standing?

• Yes
• No

06

Do you possess any professional certifications, or have you completed any specialized training relevant to accounting, billing, collections, software, or supervision?

• Yes
• No

07

If yes, please describe your professional certifications, or relevant specialized training in accounting, billing, collections, software or supervision.

08

Do you possess any professional certifications or have any of the following experience.

• Certified Collections or Debt Specialist
• Certified Bookkeeper (CB)
• Certified Customer Service Professional (CCSP or other recognized Customer Service Certification)
• At least one (1) year of experience handling delinquent account collections and/or skip-tracing
• At least one (1) year of experience using Peace Plus or a similar utility billing software
• At least one (1) year of experience conducting title-searches
• At least one (1) year of experience using People Soft or a similar financial management software
• N/A

09

Please describe your experience supervising others and explain how you would work with a collections team to ensure all delinquent accounts are reviewed regularly and collection results improve.

10

How would you contact a customer whose account is more than 120 days past due, customer history shows previous failed payment arrangements, returned checks and tampering. How will you prepare before you contact this customer? Please explain.

11

Please describe your skill level with the following applications, and how you use them in your work: Microsoft WordMicrosoft Excel OutlookAdobe Acrobat.

12

All Water and Wastewater Services employees are considered essential personnel during declared emergencies, such as hurricanes, and may be required to report to work to perform emergency-related functions as needed. Are you able to fulfill this job requirement?

• Yes
• No

Required Question

Employer Broward County

Address 115 S. Andrews Ave.

Fort Lauderdale, Florida, 33301-4800

Phone (954) 831-4000

Website http://www.broward.org/careers