Accounts Payable Supervisor

The Accounts Payable Supervisor is responsible for ensuring supplier invoices are received, validated, and accurately entered into the company’s accounting system through electronic data interchange (EDI), AI-powered invoice capture, and other automated workflows. This role monitors invoice processing queues, resolves exceptions, supports vendor onboarding for electronic invoicing, and collaborates with internal stakeholders to maintain efficient and accurate accounts payable operations.  This role also supervises a staff of two to three team members (Accounts Payable Analysts) towards the same defined goals.

Key Responsibilities

• Monitor automated invoice intake channels, including EDI, OCR, and AI invoice capture platforms, to ensure timely receipt and processing of supplier invoices.  This includes Craftable, NetSuite, and any other platform introduced to better enable AP Automation.
• Review and resolve invoice exceptions, errors, and unmatched transactions within the AP automation system.
• Validate invoice data integrity before posting to the ERP/accounting system.
• Complete review of vendor statements for all assigned locations each period
• Coordinate with the Accounts Payable Manager to onboard vendors and maintain electronic invoicing and EDI connections.
• Troubleshoot invoice transmission issues between vendors and internal accounting systems.
• Collaborate with Accounts Payable and IT teams to improve invoice automation workflows and reduce manual intervention.
• Maintain invoice processing documentation, audit trails, and compliance with company policies.
• Track and report invoice automation metrics such as exception rates, processing times, and electronic invoice adoption.
• Support continuous improvement initiatives related to AP automation and process efficiency.
• Support the AP team direct reports which includes, but is not limited too; hiring, training, coaching, and mentoring through regular review of team member work product. 
• Current expectation is a 60 / 40 split of time allocation as follows:
• • 60% spent on direct AP job duties for an assigned amount of locations
  • 40% spent on supervising / reviewing the work of the AP team members

• Experience in Accounts Payable, invoice processing, or AP automation.
• Familiarity with EDI, OCR, AI invoice capture tools, and ERP/accounting systems.
• Strong attention to detail and problem-solving skills.
• Ability to analyze invoice processing exceptions and identify root causes.
• Excellent communication skills for vendor and internal coordination.
• Proficiency in ERP systems and Microsoft Excel.
• Bachelor’s degree in Accounting or related field of business or 4 + years of equivalent, relevant work experience.
• Prior people management experience is a plus.

Physical requirements

• Sitting for extended periods at a desk or computer
• Frequent use of hands and fingers for typing, writing, and handling office equipment
• Viewing computer screens for prolonged periods
• Speaking and hearing clearly for phone calls, meetings, and communication
• Occasional standing, walking, bending, or reaching
• Lifting or carrying light office items (commonly up to 10–25 pounds), such as files, laptops, or office supplies
• Maintaining regular attendance and working standard office hours
• Ability to operate standard office equipment such as computers, printers, copiers, and phones

Who We Are:

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities.  We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.