Applied Innovation is seeking a detail-oriented and results-driven Accounts Receivable Administrator - Collections to manage customer accounts, perform collection activities, and support accurate payment processing. The ideal candidate will have strong communication skills, attention to detail, and the ability to build positive customer relationships while ensuring timely resolution of outstanding balances.
This position reports to the Director of Accounting and is based out of our Grand Rapids headquarters. This is an onsite position with standard working hours Monday through Friday, 8:00 AM to 5:00 PM.
Duties and Responsibilities:
Collections & Account Management
- Monitor outstanding accounts and conduct timely follow-up on past-due invoices.
- Contact customers by phone, email, and written correspondence to resolve payment issues.
- Maintain professional customer relationships while effectively managing collection activities.
- Document collection efforts and escalate unresolved issues as needed.
Payment Processing & Reconciliation
- Process and accurately apply customer payments, including checks, wire transfers, and electronic payments.
- Reconcile payments to customer accounts and invoices.
- Research and resolve payment discrepancies and account variances.
Customer Support
- Respond to customer inquiries regarding invoices, account balances, and payment status.
- Assist customers with billing questions and payment resolutions while providing excellent service.
Reporting & Documentation
- Maintain accurate customer account records and collection documentation.
- Prepare accounts receivable aging reports and collection updates for management.
- Assist with month-end and year-end closing activities related to accounts receivable.
Compliance & Process Improvement
- Ensure adherence to company policies, collection procedures, and applicable regulations.
- Support continuous improvement of accounts receivable processes and workflows.
- Perform other duties as assigned.
Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
- Strong attention to detail with excellent accuracy and follow-through.
- Effective verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to work independently while contributing to a collaborative team environment.
- Proficiency in Microsoft Office, particularly Excel.
- Professional and customer-focused approach with the ability to handle difficult conversations.
Education/License/Experience Requirements:
- High school diploma or equivalent required.
- Associate degree in Accounting, Finance, or Business preferred.
- 1-3 years of experience in accounts receivable, collections, billing, payment processing, or a related accounting role preferred.
- Experience with accounting software or ERP systems (E-Auto experience preferred).
What We Offer:
We offer a comprehensive benefits package, including:
- Medical, dental, and life insurance on your 31st day of employment.
- Short-term disability.
- Paid vacation and holidays.
- Paid volunteer time.
- 401(k) retirement plan with company match program.
- Onsite fitness center.
- Opportunities for professional growth and advancement.