Accounts Receivable Administrator

Overview

The Accounts Receivable Administrator processes payments, deposits, refunds, and adjustments to ensure prompt application to customer accounts. This position also handles reconciliation and customer support for payments and related duties.

MFA Oil Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Receive, evaluate, and process customer refunds by check or credit card, or forward for approval as needed.

• Review customer accounts with credit balances to determine if a refund is needed or submit to state unclaimed property.

• Process daily payments, deposits, and adjustments. This may include processing physical checks, electronic payments, and credit card payments over the phone.

• Provide customer support by phone or e-mail for questions related to account balances, account activity and online bill pay system.

• Assist in preparation of monthly reports and A/R ledger balances as directed.

• Oversee the Energy Assistance Program by maintaining current knowledge of related state and local agency regulations, educating employees about the program and assigning user access to the portal.

• Approve Energy Assistance pledges, apply payments to customer accounts, prepare annual usage reports and analyze to return unused funds.

• Monitor weekly contract exception reports, research errors, make corrections and contact managers to explain issues.

• Prepare monthly/annual lease invoices.

• Document and follow department processes and procedures.

• Update job knowledge by participating in educational opportunities when available.

• Perform one or more of the following as required:

• Process daily electronic sales files by importing data from processor, validating accuracy and correcting errors.

• Set up merchant accounts for new locations, ensuring they have merchant ID numbers and proper equipment for credit card processing.

• Post monthly credit card processing fees to the general ledger.

• Support the team by assisting others as required meeting team deadlines.

• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked.

• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Four years' experience in an accounting role.
• Previous experience working with automated accounting systems. Knowledge of JD Edwards programs preferred.
• Proficient with Microsoft Office products.
• Knowledge of basic accounting principles.
• Knowledge of good workflow principles.
• Excellent problem-solving skills.
• Strong oral and written communication skills.
• Ability to perform detail work with accuracy.
• Ability to work both independently and in a team environment.
• Ability to maintain the confidentiality of sensitive information.
• Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors.
• Ability to meet Company requirements, including successful pre-employment background and drug test.
• Legal authorization to work in the United States.

Preferred Skills

• Bachelor's degree in accounting or related field.
• Ability to meet deadlines with a high degree of time management skills.
• Ability to set priorities and goals and develop plans for achieving them.
• Excellent analytical and organizational skills.
• Excellent customer service skills.

ABOUT MFA OIL COMPANY

MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through a subsidiary, MFA Oil operates Break Time convenience stores in Missouri; a Big O Tires franchise in Missouri, Arkansas, and Kansas; a solar panel installation company, BluSphere Energy; and APM, a wholesale fuel distributor.

BENEFITS

Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.

OUR CULTURE

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.

• Put Customers First
• Respect Everyone - Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
• Provide Excellent Service - Go the extra mile to ensure our customers are happy and satisfied with our products and services.
• Deliver on Your Promises - Do what you say you are going to do, when you say you are going to do it. Every time.
• Be Tenacious
• Give Your Best - Always give your best effort and seek to improve every day.
• Never Settle - Settling can lead to compromising on effort and quality of work. Find a way forward and don't settle for "It can't be done."
• Work Passionately - Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
• Lead by Example
• Do the Right Thing - When we let honesty and integrity be our guide, we will always be headed in the right direction.
• Take Ownership - Each of us must be accountable for ourselves, our colleagues, our customers and our company.
• Act with Empathy - When we recognize and understand each other's challenges, we communicate better and grow stronger as a team.

GROWTH & DEVELOPMENT

We believe there's always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.