Accounts Receivable Associate

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio. IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/ residential customers.

Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.

The Accounts Receivable Associate is responsible for managing a portfolio of customer accounts and driving the timely collection of outstanding balances through proactive follow-up, account analysis, and cross-functional collaboration. This role requires strong communication skills, attention to detail, and the ability to effectively manage aging receivables while maintaining positive customer relationships. The AR Associate is expected to take full ownership of their portfolio by prioritizing accounts based on risk and exposure, resolving issues in partnership with internal teams, and escalating accounts as appropriate, all while adhering to company standards and timelines.

• Review aging reports, prioritize accounts, and take action to reduce delinquency and overall exposure.
• Manage a portfolio of customer accounts and perform consistent, proactive outreach via phone and email to collect past due balances.
• Investigate and resolve account discrepancies, including short payments, unapplied cash, disputes, and billing issues.
• Partner with Sales, Billing, Cash Applications, and Customer Service teams to resolve account issues and drive payment.
• Provide customers with statements, invoice copies, and supporting documentation as needed.
• Assist customers with payment solutions, including payment plans, autopay enrollment, and customer portal usage.
• Proactively monitor accounts for credit risk and take ownership of escalation actions, including engaging Sales for account support and recommending credit holds or third-party referrals to AR leadership.
• Maintain clear, accurate, and timely documentation of all collection activity within the AR system.
• Ensure compliance with company policies, procedures, and documentation standards related to accounts receivable and collections activities.

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent work experience will be considered.
• 1-3 years of Accounts Receivable, bookkeeping, finance, or a related role.
• Experience with accounting/ERP systems (e.g., NetSuite, SAP, or similar) or other AR platforms (e.g., Billtrust, HighRadius, Versapay, or similar) preferred.

Skills:

• Strong communication, negotiation, and follow-up skills.
• Ability to prioritize and effectively manage a high-volume portfolio.
• Strong problem-solving skills with the ability to identify issues and drive resolution.
• High level of attention to detail and accuracy.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to work both independently and collaboratively across teams.
• Strong organizational and documentation skills with a focus on accountability and follow-through.

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.