Accounts Receivable Charge Off Specialist

OverviewTEKsystems is partnering with a leading financial institution to identify driven, detail‑oriented professionals for an Accounts Receivable Charge Off Specialist position in the Pensacola area.What You'll DoAs an Accounts Receivable Charge Off Specialist, you will play a key role in helping members resolve charged‑off checking and savings account balances while maintaining positive customer relationships.Key ResponsibilitiesReview and analyze account information across multiple systemsInvestigate reasons for non‑payment and identify appropriate recovery solutionsWork directly with members, joint owners, and co‑signers to establish repayment plansNegotiate payment arrangements and follow up on commitmentsProvide financial guidance and support to help members meet repayment obligationsCommunicate professionally through phone calls, letters, and internal correspondenceMaintain accurate documentation and account recordsUpdate account alerts, payment statuses, and recovery system informationEnsure compliance with applicable federal and state regulationsRequired Qualifications2‑3+ years of customer service, collections, or call center experiencePrevious banking, credit union, or financial services experience preferredStrong Microsoft Excel skillsAccurate data entry and typing skillsExcellent verbal and written communication skillsAbility to thrive in a high‑volume, fast‑paced environmentStrong problem‑solving, negotiation, and customer service abilitiesProfessional demeanor with the ability to remain calm under pressureWhy You'll Love This OpportunityHybrid work scheduleStable Monday‑Friday hoursOpportunity to gain experience with a respected financial institutionCollaborative team environmentEnhance your collections, banking, and customer relations expertiseMake a direct impact by helping members resolve financial challengesScheduleMonday‑Friday, hybrid work arrangement. Must be available to work between 7:00 AM and 6:00 PM.Job Type & LocationContract to Hire position based out of Pensacola, FL.Pay and BenefitsThe pay range for this position is $19.00‑$19.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long‑term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Application DeadlineThis position is anticipated to close on Jul 8, 2026.Equal Opportunity EmployerThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.#J-18808-Ljbffr