Accounts Receivable Clerk

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of the Accounting team, you will support the financial operations of the property by ensuring timely billing, accurate accounts receivable processing, credit card reconciliation, and collection activities. Reporting to the Controller or Assistant Controller, you will work closely with Finance, Front Office, and other operational departments to help maintain financial accuracy and exceptional service standards.

YOUR ROLE

As an Accounts Receivable Clerk, you will play an important role in supporting the property\''s revenue cycle by ensuring invoices, payments, and account records are processed accurately and efficiently. You will assist with billing, collections, credit card processing, guest inquiries, and account reconciliation while maintaining the highest levels of professionalism, confidentiality, and attention to detail.

HOW YOU'LL MAKE THE PLACE

• Process and maintain accounts receivable records, ensuring all direct billing accounts are accurate and properly transferred and filed.
• Prepare and distribute billing statements, supporting documentation, aging reports, and collection correspondence in accordance with departmental standards.
• Reconcile payments received against billing records, investigate discrepancies, and ensure accurate account posting.
• Review, process, and reconcile credit card transactions while ensuring compliance with banking and accounting procedures.
• Research and resolve guest billing disputes, chargebacks, returned checks, and credit card inquiries in a timely and professional manner.
• Support advance deposit processing, refunds, travel agency commission payments, and month-end closing activities.
• Conduct audits of accounting transactions and records to ensure all supporting documentation is complete and accurate.
• Maintain strong collaboration with colleagues across departments while upholding confidentiality and service excellence standards.

COULD THIS BE YOU?

• You have accounting experience, with hospitality or resort experience considered an advantage.
• You are highly detail-oriented and able to manage financial information with speed, accuracy, and confidentiality.
• You are comfortable working with accounting systems, spreadsheets, and computer-based financial applications.
• You have strong numerical and analytical skills and enjoy identifying and resolving discrepancies.
• You can effectively prioritize multiple tasks, stay organized, and meet deadlines with minimal supervision.
• You communicate professionally in English, both written and verbal, and additional language skills are beneficial.
• You work collaboratively with colleagues across departments and contribute positively to a team environment.
• You remain calm under pressure and use sound judgment to resolve issues and support guest satisfaction.

OUR BENEFITS

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.