Imagine being part of a fast-growing, tech-forward HOA management company where your career can truly take off-and where your success is celebrated every step of the way. Welcome to RealManage!
We're not just expanding-we're thriving. And as we grow, so do the opportunities for our team members. At RealManage, you'll find a supportive, energetic culture that values your hard work, respects your time, and encourages you to reach your full potential.
RealManage is proud to be Certified by Great Place to Work, a globally recognized authority on workplace culture and employee satisfaction. This honor is based entirely on feedback from our own team-proof that our people love where they work.
When you join RealManage, you're more than just an employee. You are part of a close-knit, nationwide team that invests in your long-term success.
Who We Are
RealManage is one of the top community management firms in the U.S., ranked #3 out of 5,000+ companies nationwide. We operate in 16 states and Washington, D.C., serving a wide range of communities-from HOAs and condos to luxury high-rises and master-planned developments. Our client list includes some of the country's most respected developers and builders.
We stand out for our innovative, tech-driven approach, combining cloud-based tools, mobile apps, and industry-leading expertise to deliver exceptional service at competitive prices.
Why Join Us
At RealManage, we don't just manage communities-we build them. Our mission is to deliver smart, transparent, and personalized solutions that exceed expectations. We constantly measure our performance, embrace innovation, and never stop improving.
We're more than a workplace-we're a team that values growth, integrity, and genuine connection. Whether you're launching your career or looking for your next big move, you'll find opportunity, support, and a place to thrive here.
Our Core Values
- Integrity - Always do the right thing
- Respect - Treat everyone with dignity
- Selflessness - Work for something bigger than yourself
- Personal Relationships - People do business with people they like
- Always Improving - Never stop growing
Join RealManage and be part of a company that's leading the way in community management-with heart, innovation, and a clear vision for the future.
Summary
The AR & Closing Operations Analyst for Closings & Collections serves as the business process owner for all closing document and collections workflows within the Shared Services division. This role exercises independent judgment and decision-making authority over how closing-related processes are governed, executed, and continuously improved. The Analyst holds end-to-end accountability for process integrity, compliance, and outcomes - partnering cross-functionally with Operations, Client Services, Finance, and Legal to drive consistency and resolve complex issues requiring expertise and discretionary judgment. This is not a task-execution role; it is a process ownership role requiring subject matter authority in a high-volume, deadline-driven environment.
Key Responsibilities
- Serve as the business process owner for closing document and collections workflows, exercising authority over how processes are structured, governed, and executed across the organization.
- Act as a point of escalation for complex closing document requests, account balance discrepancies, and collections issues - including situations not addressed by existing policy or procedure.
- Establish, enforce, and refine escalation policies and decision thresholds for outstanding balances identified during the closing document process; determine appropriate resolution paths without requiring management involvement on routine matters.
- Oversee the accurate and compliant preparation and delivery of closing documents - including resale certificates, status letters, HOA disclosure packages, and lender questionnaires - ensuring adherence to state statutes, association requirements, and contractual timeframes.
- Own and govern collections activity for outstanding balances identified through the closing document process, including unpaid assessments, fines, and fees; determine collection strategy and escalation timing based on account circumstances.
- Act as the internal subject matter expert and primary point of accountability for closing document and collections processes; field complex inquiries from title companies, lenders, real estate agents, and attorneys that require specialized knowledge and judgment.
- Define and maintain the compliance framework for all closing document and collections activity, ensuring alignment with applicable state statutes, HOA governing documents, and regulatory requirements; identify and address compliance gaps proactively.
- Lead cross-functional coordination with Accounting, Legal, and Operations on process exceptions, balance disputes, and systemic issues - representing the process function with full decision-making authority within defined scope.
- Own the SOP framework for closing document and collections workflows; author, maintain, and update procedures to reflect regulatory changes, process improvements, and operational learning.
- Analyze operational data to identify trends, risks, and improvement opportunities; develop and present KPI reports covering closing document volume, turnaround performance, collections recovery, and outstanding balance resolution.
- Define business requirements for technology changes impacting closing or collections workflows; participate in UAT and validate outcomes against process standards.
- Represent the process function in client-facing escalations and leadership discussions where subject matter expertise and independent judgment are required.
Qualifications:
Qualifications
- 5+ years of experience in HOA/community management operations with direct, working-level expertise in closing document fulfillment, resale certificates, and/or collections.
- Demonstrated ability to exercise independent judgment and make decisions on complex, non-routine matters related to closing documents, account balances, and collections resolution.
- Strong working knowledge of HOA accounts receivable principles, including the ability to interpret account balances and ledger activity in the context of closing document preparation and collections eligibility.
- Proficiency in CiraConnect or demonstrated ability to quickly learn and navigate community management platforms; experience with Caliber, TOPS, Vantaca, Frontsteps, or similar systems also accepted.
- Deep knowledge of HOA and COA governing documents, CC&Rs, and applicable state statutes governing resale disclosure requirements; multi-state experience preferred.
- Proven ability to own and improve complex operational processes, establish standards, and hold cross-functional partners accountable without direct management authority.
- Experience working with title companies, real estate agents, lenders, or closing professionals in the context of HOA document requests and dispute resolution.
- High proficiency in Microsoft Excel for data analysis, reporting, and operational tracking.
- Excellent written and verbal communication skills; able to represent the process function authoritatively with internal and external stakeholders.
- Ability to work in-office full-time in a fast-paced, deadline-driven environment with high transaction volume.
Preferred Qualifications
- CMCA, AMS, or PCAM designation (or active pursuit).
- Hands-on experience with CiraConnect for ledger review, closing document generation, and collections tracking.
- Experience in a large, multi-market HOA management company or shared-services environment.
- Exposure to legal coordination related to collections escalation, balance disputes, or resale disclosure compliance.
- Experience leading process improvement initiatives using Lean, Six Sigma, or similar methodologies.
- Familiarity with document management systems and workflow automation tools.
Physical Requirements
- Ability to sit for prolonged periods at a desk and work on a computer.
- Ability to occasionally stand, walk, bend, or reach as needed.
- Ability to lift or move objects up to 10-15 pounds (e.g., files, office supplies).
- Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
- Visual acuity to read printed materials, spreadsheets, and computer screens.
- Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
- Ability to work in a standard office environment with moderate noise levels.
- Ability to work a standard schedule, with occasional extended hours as required
Pay and Benefits:
$55,000r to $60,000 annually, depending on education and experience.
Benefits include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High-Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays