Initiate communication with customers via phone or email regarding past-due invoices.
Evaluate financial situations to establish realistic, mutually agreed-upon repayment schedules or settlements.
Research aged items to identify process issues and provide recommendations to management.
Identify bankruptcy and business closures for bad debt write-off review.
Answer follow-up questions from customers and provide support upon request.
Recommend further legal action or additional strategies if standard collection attempts fail.
Maintain detailed records of all customer interactions, payment arrangements and account statuses.
Identify opportunities for policy/process improvements and internal control enhancements to support ongoing business growth and maximize AR turnover.
2+ years of experience in accounts receivable collections.
Understanding of core accounts receivable and accounting principles.
Strong attention to detail with ability to analyze information.
Flexible and responsive to changing business needs.
Reliable and able to work with minimal supervision and under general direction.
Good communication skills both internal and external with ability to manage customer relationships.
Proficient in Microsoft Excel and data entry