The Accounts Receivable & Collections Specialist is part of a team of highly motivated, customer-oriented individuals seeking to deliver exceptional experiences to our customers and drive performance of the organization. This role ensures timely and accurate billing, effective cash collections, and strong customer account management while maintaining compliance with internal policies. This is meant to be a guide. Duties may vary dependent upon management.Essential Position FunctionsAccounts Receivable ManagementReduce Days Sales Outstanding (DSO)Reconcile customer accounts, including researching short payments, deductions, and unapplied cashPartner with other Accounts Receivable team members, sales and customers to resolve discrepancies and maintain accurate account statusMaintain detailed account notes and accurate support files for payments, adjustments and journal entriesMonitor AR aging and ensure balances are accurate. Apply credits to open balances in a timely mannerAssist with maintaining shared department inbox by responding to assigned task in a timely mannerBilling & InvoicingComplete the billing process on orders that were not auto billed at deliveryReview and correct invoicing exceptions and authorize billingEnsure proper application of pricing, discounts, and tax requirementsMaintain a log and resolve billing issues by collaborating with customers, sales, customer service, and FinanceIssue and review credit memos for returned product, quantity, and pricing discrepanciesCollectionsManage a portfolio of customer accounts to ensure timely payment of outstanding invoices.Conduct proactive collections outreach via phone and emailAnalyze aging reports and prioritize collection efforts to reduce past-due balancesNegotiate payment plans and resolve payment disputes in a professional mannerCoordinate with the AR Supervisor, AR Manager and Collections Analyst to improve collections, including customer outreach and escalation of high-risk or delinquent accounts as neededProcess Improvement & ComplianceIdentify opportunities to improve billing accuracy, collection efficiency, and customer experienceEnsure compliance with internal controls, company policies, and audit requirementsSupport month-end close activities related to AROther duties as assigned.This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.Education And/or ExperienceBS or Associates degree in Accounting or Finance is preferredMinimum of 2+ years in accounts receivable, billing, or collectionsStrong knowledge of AR processes, billing systems, and collections practicesExperience using ERP accounting platforms (Infor M3, SAP, Sage, Syspro)Experience using AR automation platforms such as BillTrustExcellent analytical skillsProven attention to detailAbility to multitask and prioritize workloadMust have intermediate Microsoft Office (Word, Excel, Outlook) skillsMust be able to efficiently use a Windows-based computerAbility to prioritize and complete assignments accurately and in a timely mannerAble to effectively handle multiple priorities with a strong attention to detail in a fast-paced environmentStrong interpersonal, organizational, oral and written communications skillsMust be able to read and communicate in English, for safe and effective performance of the job and business operationsMust be able to work independently, and with a teamMust be able to pass a drug screen and criminal background checkPhysical DemandsRegularly required to walk and stand continuously for long periods of time.Talk or hear, both in person and by telephone.Reach with hands and arms.Specific vision requirements include close vision, distance vision and the ability to adjust focus.Lift up to 25 lbs.Mental DemandsRegularly required to use written and oral communication skills.Will interact regularly with managers and staff.Must be able to work independently with little supervision.Work EnvironmentEmployee works under typical office conditions, and the noise level is usually quiet.Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.#J-18808-Ljbffr