Job Description
Accounts Receivable & Collections Specialist
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Milford, Ohio thats expanding its Shared Services team.
Position Summary
We are seeking an Accounts Receivable & Collections Specialist to manage customer accounts, apply cash receipts, resolve deductions, and support collection efforts to improve cash flow and reduce outstanding balances. This role requires strong analytical skills, business acumen, and excellent customer communication to effectively manage account portfolios and maintain positive client relationships.
Key Responsibilities
Manage an assigned portfolio of customer accounts and monitor aging balances.
Perform collections activities through phone calls and email while maintaining positive customer relationships.
Apply daily cash receipts accurately and resolve payment discrepancies.
Research and reconcile customer deductions, short payments, and unapplied cash.
Investigate and resolve billing and payment issues in collaboration with internal departments.
Maintain accurate account records and collection notes.
Monitor delinquent accounts and follow up to ensure timely payment.
Analyze account activity and identify trends impacting collections performance.
Utilize Microsoft Excel to track account status, analyze data, and prepare reports.
Communicate professionally with customers to negotiate payment resolutions and resolve account issues.
Support month-end Accounts Receivable activities and reporting as needed.
Previous Accounts Receivable experience required, including cash applications and deductions.
Experience managing customer account portfolios and collections.
Strong understanding of AR processes and business operations.
Proficiency with Microsoft Excel.
Excellent verbal and written communication skills, with confidence speaking with customers by phone.
Strong analytical, problem-solving, and reconciliation skills.
Ability to prioritize multiple accounts and meet deadlines in a fast-paced environment.
High attention to detail and strong organizational skills.
Customer-focused accounting professional with strong collections and relationship-building skills.
Confident communicator who can effectively resolve payment issues while maintaining positive customer relationships.
Analytical thinker with solid business acumen and a proactive approach to problem-solving.
Organized, detail-oriented professional who thrives in a fast-paced Accounts Receivable environment.
Self-motivated team player committed to improving cash flow and delivering exceptional customer service.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
#shared
Numbers & Facts
| Location | Milford, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
Skills
- Accountingunmatched
- Accounts Receivableunmatched
- Accounts Receivable Processingunmatched
- Analysis Skillsunmatched
- Billingunmatched
- Business Operationsunmatched
- Business Skillsunmatched
- Cash Applicationsunmatched
- Cash Flowunmatched
- Communication Skillsunmatched
- Credit and Collectionsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- Detail Orientedunmatched
- Develop and Maintain Customersunmatched
- Establish Prioritiesunmatched
- Microsoft Excelunmatched
- Negotiation Skillsunmatched
- Organizational Skillsunmatched
- Past Due Accountsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Reconciliationunmatched
- Record Keepingunmatched
- Reporting Skillsunmatched
- Resolve Customer Issuesunmatched
- Team Playerunmatched
- Time Managementunmatched
- Trend Analysisunmatched
- Unapplied Cashunmatched
- Writing Skillsunmatched
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