Job OverviewAre you organized, detail-oriented, and comfortable balancing customer service with confident follow-up? We are looking for an Accounts Receivable / Collections Specialist to help keep customer accounts accurate, payments moving, and communication flowing.In this role, you will be a key point of contact for customers, Sales Representatives, and the accounting team. You will manage daily payment activity, monitor past-due balances, resolve account discrepancies, support credit decisions, and ensure customer records remain accurate and up to date.You'll also be joining a collaborative team that works hard, supports one another, and knows how to have fun along the way. We believe a strong team culture, positive attitude, and a little laughter can make even the busiest accounting days better.Key ResponsibilitiesCash Application & Payment ProcessingPost and reconcile daily customer payments (checks, ACH, credit cards, and other methods) to the appropriate invoices in QuickBooks accurately and promptlyProcess and manage credit card payments, including obtaining authorization forms when requiredApply payments accurately and maintain proper documentation of all transactionsAccounts Receivable & CollectionsMonitor receivables and past-due invoices, proactively following up with customers on payment statusConduct collection outreach via phone, email, and payment remindersDocument collection activity and coordinate with Sales Representatives to resolve payment issuesIdentify and elevate high-risk, delinquent, or escalated accountsCustomer Account ManagementMaintain accurate customer records in QuickBooks, including new customer setup and account maintenanceReview customer accounts to ensure statements are accurate and accounts are properly structuredResend invoices and update supporting documentation as neededServe as a trusted point of contact for billing inquiries, disputes, and account questionsCredit & AdjustmentsReview new customer credit requests and recommend or approve credit limits and increases in accordance with company guidelinesProcess approved credits, debits, and account adjustments requested by Sales or managementEscalate credit concerns or significant past-due balances as neededReconciliation & Issue ResolutionResearch and resolve short payments, overpayments, unapplied payments, and discrepancies on a regular basisReconcile customer accounts and ensure all activity is properly documented and resolvedReporting & AnalysisPrepare and distribute biweekly Sales Team Collection Breakdown reportsMonitor and follow up on collection report responsesAnalyze receivables data to identify risks, trends, and opportunitiesMonth-End Close & Audit SupportAssist with month-end close by preparing reconciliations and supporting schedulesProvide documentation and support for audits and internal reviewsTeam & Cross-Functional SupportAssist in coordinating core AR functions including collections, credit decisions, billing inquiries, and reportingProvide backup support for other accounting team responsibilities as neededCollaborate across departments to support customers and resolve issues efficientlyRequirementsWhat We're Looking ForStrong attention to detail and accuracyClear, professional written and verbal communication skillsConfidence in following up on past-due accounts while maintaining positive relationshipsAbility to prioritize multiple tasks and manage deadlines in a fast-paced environmentStrong problem-solving and research skills with the ability to work independentlyPositive attitude and willingness to support team members and other departmentsExperience with QuickBooks or similar accounting software preferredProficiency in Microsoft Excel2+ years of Accounts Receivable, collections, billing, or related accounting experienceHigh level of integrity, professionalism, and confidentialityWhat You Can ExpectA supportive, team-focused environmentCoworkers who collaborate, celebrate wins, and help each other succeedOpportunities to take ownership, solve problems, and make a meaningful impactFast-paced days filled with challenges, accomplishments, and a few laughs along the wayWhy This Role MattersThis position plays a critical role in protecting cash flow, supporting customer relationships, and ensuring the accounting team operates smoothly. The ideal candidate is dependable, proactive, and takes ownership of details while working collaboratively across departments.If you enjoy solving problems, building relationships, being organized, and being part of a team that works hard without taking itself too seriously, this could be a great fit.#J-18808-Ljbffr