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Accounts Receivable & Collections Supervisor

FirstService Residential Careers

Las Vegas, NV

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JOB DETAILS
SKILLS
Accounting, Accounts Receivable, Accounts Receivable Management, Accounts Receivable Processing, Attorney, Billing, Business Administration, Check Processing, Coaching, Communication Skills, Credit and Collections, Customer Service Management, Customer Support/Service, Detail Oriented, Disciplinary Action, Diversity, Establish Priorities, Federal Laws and Regulations, Finance, Genetics, Hospital, Information/Data Security (InfoSec), Insurance, Keyboards, Leadership, Legal, Life Insurance, Lift/Move 25 Pounds, Maintain Compliance, Manual Dexterity, NSF Audio Formats, Office Equipment, Onboarding, Operations, Operations Management, Organizational Skills, Past Due Accounts, Payment Processing, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Peripheral Hardware, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Process Development, Process Improvement, Professional Services, Property Management, Reconciliation, Regulations, Regulatory Requirements, Reporting Dashboards, Residential Real Estate, Resolve Customer Issues, Service Delivery, Service Level Agreement (SLA), Standard Operating Procedures (SOP), State Laws and Regulations, Status Reports, Systems Administration/Management, Team Building, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Transaction Processing/Management, Typing, Writing Skills
LOCATION
Las Vegas, NV
POSTED
Today
Description

Job Overview:

The Accounts Receivable Support Supervisor is responsible for overseeing the daily operations of a team that manages incoming requests and inquiries from residents, property teams, association attorneys and other internal and external stakeholders related to resident accounts. This role ensures timely and accurate processing of inquiries, adherence to standard operating procedures, and the protection of sensitive client information. The Supervisor provides general supervision, supports team development, and ensures service levels and departmental goas are consistently met. The position requires strong organizational skills, attention to detail, and the ability to adapt to evolving responsibilities within the Accounts Receivable Resident Support team.

The Supervisor, Accounts Receivable & Collections is responsible for overseeing the daily operations of a team supporting multiple AR functions, including resident billing, transitions, collections, payment application, and resident support inquiries. The role ensures timely and accurate processing of transactions, adherence to Standard Operating Procedures, and high-quality service delivery to property teams, residents, attorneys, and internal stakeholders. This position provides leadership, manages team performance, ensures service levels are met, and drives process improvements across all AR functions.

Job Responsibilities:

Essential Duties:

Operational Oversight (Billing, Transitions & Payment Processing)
  • Supervise daily AR operations including billing setup, resident ledger management, and property transitions.
  • Oversee property onboarding and termination processes, including system setup, rosters, balances, and final reporting.
  • Manage posting of homeowner payments, lockbox and online payments, reconciliations, and payment exceptions.
  • Ensure accurate deposit reconciliation, NSF processing, refunds, transfers, and check requests.
Collections Oversight
  • Supervise collections activities including delinquency review, late fee assessments, and account reconciliations in accordance with governing documents and SOPs.
  • Oversee preparation of collection notices, attorney packages, and maintenance of collection dashboards and records.
  • Monitor attorney status reports and ensure accurate tracking of accounts in collections.
Resident Support & Inquiry Management
  • Oversee intake and resolution of resident, property, and attorney inquiries related to AR.
  • Manage escalations, ensuring timely and accurate resolution of issues related to payments, balances, and account activity.
  • Coordinate with property teams, legal partners, and internal departments to resolve complex account issues.
Leadership and Team Management
  • Supervise, coach, and develop team members across AR functions, ensuring high performance and accountability.
  • Manage staffing activities including scheduling, performance evaluations and assisting AR Manager with hiring, promotions, and disciplinary actions.
  • Assign, prioritize, and monitor workloads to ensure SLAs, accuracy, and productivity goals are consistently met.
Performance Monitoring, Compliance and Process Improvement
  • Track and report key performance metrics including transaction volumes and SLA performance.
  • Ensure adherence to Standard Operating Procedures, internal controls, and regulatory requirements.
  • Identify process inefficiencies and recommend improvements to enhance accuracy, timeliness, and scalability.
  • Maintain and document SOPs, ensuring teams are trained and aligned with current policies.
Training and Cross-Functional Collaboration
  • Deliver training to team members and stakeholders on AR processes, billing, collections, and systems.
  • Collaborate with operations, legal, and accounting teams to support seamless AR processes across all markets.
Additional Duties:
  • Conduct business at all times with the highest standards of personal, professional and ethical conduct.
  • Expected to participate in any variety of meetings, special projects and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
  • Ensure all safety precautions are followed while performing the work.
  • Follow all policies and Standard Operating Procedures as instructed by Management.
  • Perform any range of special projects, tasks and other related duties as assigned.
Skills & Qualifications:
  • Must have strong computers and systems knowledge and proficiency.
  • Excellent customer service skills.
  • Respond with a sense of urgency to all customers.
  • Strong verbal and written communication skills.
  • Attention to detail and strong organizational skills.
  • Ability to work with sensitive or confidential information.
  • Ability to meet deadlines and work well under pressure.
  • Ability to work in a team environment as well as independently and be self-driven
  • Critical thinking, problem solving, judgment and decision-making abilities.
Education and Experience:
  • Associate's degree in Accounting, Finance, Business Administration, or a related field from an accredited college or university.
  • Minimum of five (5) years of experience in Accounts Receivable, or equivalent combination of education and industry experience.
  • Previous supervisory experience preferred.
Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to lift 25 lbs.
  • Must be able to sit for extended periods of time.
  • Must have finger dexterity for typing/using a keyboard
  • Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs
  • Consistent and regular attendance is required
Supervisory Responsibilities:
  • Supervise the Accounts Receivable & Collections team members within the Accounts Receivable & Collections Nevada Team.
Tools & Equipment Used:
  • Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
Travel:
  • Work involves no or minimal travel.
What We Offer:
  • 10 company paid holidays
  • Medical, dental, vision
  • HSA and FSA
  • Company-paid life insurance and Employee Assistance Plan
  • Supplemental life, disability, accident, critical illness, hospital indemnity
  • Identity theft, legal services
  • Pet insurance
  • 401(k) with company match

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.
Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com .

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com ; we will respond in accordance with Local Law 144, within 30 days.

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FirstService Residential Careers

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