The Accounts Receivable Coordinator manages daily account balances for customers of ArcBest, identifying delinquent payment situations. This position is responsible for the collection of delinquent accounts by contacting customers and investigating circumstances of non-payment.
Responsibilities
Resolve account past due issues, billing disputes, misapplied payments, and other requests as needed to insure accurate and timely payment of invoices.
Determine root cause issue for late payments and implement problem solving solutions to prevent future late payments from customers.
Provide the highest level of customer service for both internal and external customers.
Apply knowledge and understanding of individual customer accounts to handle account balance inquiries efficiently and effectively.
Maintain a positive attitude in a highly intense environment.
Build, develop, and grow all internal and external business relationships vital to the success of increasing revenue growth and customer experience across the Enterprise.
Improve quality, productivity, and effectiveness through the Quality Process in the handling of customers with a past due A/R balance.
Work and contribute in a team setting to accomplish overall department and individual goals.
Other duties and projects, as assigned.
Requirements
Education:
Bachelor's Degree Business emphasis, preferred
Experience:
Prior finance, billing, accounting, or relevant experience, preferred
Computer Skills:
Proficient in Microsoft Office Suite.
Additional Requirements:
Ability to learn new systems quickly, preferred
Competencies:
Accuracy and Attention to Detail
Effective Communications
Financial Services Management
Flexibility and Adaptability
Information Capture
Managing Multiple Priorities
Problem Solving
Relationship Management
Other Details
Work Hours:
Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
Travel Requirements:
Minimal (0%-25%)
Compensation:
This is an hourly position paid biweekly.
About Us
ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 230 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.