Accounts Receivable Lead Coordinator

For more than 40 years, HB Solutions Group has been a trusted leader in HVAC, Plumbing, Electrical, and Appliance services throughout the St. Louis region. With our strategic expansion into new markets-including Nashville, TN and Denver, CO-we're embracing exciting growth opportunities and navigating increasingly complex operational needs.

In just a few years, we've transformed from a close-knit family business of 50 employees into a thriving, multi-market enterprise of more than 500 team members. With operations spanning Missouri, Illinois, Tennessee, and Colorado, we're poised for continued growth-and that means strengthening our financial foundation.

We're currently seeking an experienced Accounts Receivable Lead Coordinator to play a critical role in supporting enterprise-wide accounting and financial reporting across our consolidated business units. This position will be based out of our newly established shared services office in Maryland Heights, MO.

Key Responsibilities

• Provide leadership and guidance to the accounting team fostering a collaborative and high-performing work environment.
• Supervise and review the work of accounting coordinators, ensuring accuracy and timeliness of financial transactions.
• Answer dedicated accounting phone line to assist customers, field professionals, and trade departments in applying payment to customers' accounts, updating payment information, and addressing questions surrounding invoices, customer financing, etc.
• Answer shared email/voicemail/text accounts and take necessary action to follow-up and resolve.
• Manage residential and customer accounts for billing issues, payment terms, applying open credits, processing application for net 30-day terms, and third-party work order portals, where applicable.
• Contact customers to collect past due balances and assist with legal mediation of doubtful accounts.
• Post customer payments (ACH, credit card, cash, checks). Prepare cash and check deposits for bank.
• Process and reconcile credit card payments (including refunds).
• Print and mail customer statements and invoices upon request.
• Process COIs, W-9s, and Lien Waivers upon request.
• Assist with month-end clean-up and bank reconciliations.
• Follow internal procedures and recommend improvements.
• Effectively communicating with team members and customers regarding accounting questions, assisting with month-end procedures, and general administrative tasks.