Goldberg Segalla is a national civil litigation law firm that represents major national and regional companies and insurance carriers in all aspects of business counseling, risk assessment and dispute resolution including representation in various types of claims, controversies and litigation involving personal and other injuries, property damage, contract disputes and business torts. While our Am Law 200 and Chambers ranked firm employs more than 1,000 people, we operate as one tight-knit and highly collaborative team.
POSITION SUMMARY: This role goes beyond operational oversight; it drives innovation, efficiency, and transformation to optimize cash flow, accelerate collections, and ensure precision in payment application.
This role will partner closely with the Director of Finance Business Services to design and implement forward-thinking strategies that align with organizational goals, enhance client experience, and position the firm for long-term success. Lead the design and implementation of cash application and collection software solutions, ensuring technology adoption that streamlines processes and improves accuracy. Provide leadership to two supervisors and their teams, fostering a culture of collaboration, accountability, and continuous improvement.
ESSENTIAL JOB FUNCTIONS:
Lead and manage the Accounts Receivable and Cash Application departments, providing guidance, mentorship, and performance oversight to supervisors and their teams.
Oversee end-to-end Accounts Receivable and Cash Application processes, including collections, payment application, research, refunds, and dispute resolution.
Develop and implement strategies to improve collections, reduce outstanding receivables, and optimize cash application processes.
Champion a culture of innovation and lead process improvement initiatives across both departments by leveraging best practices and continuous improvement methodologies.
Monitor KPIs and financial metrics to assess efficiency and effectiveness; prepare and present reports to leadership.
Collaborate with internal stakeholders (attorneys, practice groups, finance teams) to resolve issues and ensure client satisfaction.
Manage technical aspects of AR and Cash Application systems, coordinating system changes and enhancements as needed.
Recruit, train, and develop team members; conduct annual performance reviews for supervisors.
Ensure compliance with firm policies, internal controls, and regulatory requirements.
SUPERVISORY RESPONSIBILITIES:
Recruit, interview, hire, and train new staff
Conduct routine supervision and team meetings with direct reports
Oversee the daily workflow of the team
Provide constructive and timely performance evaluations
Actively coach direct reports to maintain and enhance knowledge, skills and abilities
Complete necessary manager administrative duties, including approving time off requests and approving timecards
REQUIRED SKILLS/ABILITIES & EXPERIENCE:
Bachelor's degree with a minimum of 7 years of relevant experience inclusive of 5+ years management/team leadership
Experience with Accounts Receivable and Cash Application systems, such as Billtrust, High Radius, Aderant or similar platforms, as well as electronic billing platforms.
Strong analytical, problem-solving, and decision-making skills.
Proven ability to lead transformation initiatives and foster collaboration.
Knowledge of continuous improvement methodologies (Lean, Six Sigma preferred).
Strong coaching and talent development skills to build high-performing teams.
Solid relationship-building skills with internal teams (attorneys, practice groups, admin) and external clients.
Strong business writing skills for policies, process documentation, and email correspondence.
Excellent organizational and time management skills; ability to work in a fast-paced, deadline-driven environment.
High professional and ethical standards; ability to maintain confidentiality.
Benefits:
The annual salary range for this position is $75,000-$100,000. Actual pay may be adjusted based on experience and other job-related factors permitted by law. This position also offers bonuses, and a full benefits package. Our benefits package includes, but is not limited to, health insurance, dental insurance, life insurance, a 401(k) plan, flexible spending, and more.
Goldberg Segalla is committed to building a workplace where talented people from different backgrounds, experiences, and perspectives can succeed, grow, and lead – together. With a broad national footprint and strong market presence, Goldberg Segalla offers the scale of a growing national firm with a small firm’s connective culture. Join #TeamGS today.