Accounts Receivable Manager

Job Overview:

The AR Manager owns Accounts Receivable performance company-wide — driving down Days Sales Outstanding, tightening credit risk on new and existing accounts, and resolving billing disputes at the root cause rather than chasing the same issues month after month. This person sets the collections strategy, leads and develops the AR/AP and Billing Specialist team, and works directly with Service, Project Management, and Accounting to keep cash moving. The role also steps in to support Accounts Payable during peak periods, absences, or cross-training.

Responsibilities:

• Drive measurable, quarter-over-quarter improvement in DSO, AR aging, and collection effectiveness — not just steady-state maintenance.
• Set and enforce AR policy: credit terms, collection escalation paths, and write-off/reserve approvals, applied consistently across all accounts.
• Run a proactive collections cadence — flagging at-risk accounts before they age into delinquency — and personally manage high-value or high-risk past-due accounts.
• Oversee invoice accuracy for Service, Project, and Contract work, including Sales/Use Tax compliance across every applicable state.
• Own AR month-end close: reconciliations, reserve/bad-debt analysis, and aging/DSO reporting delivered to the Controller on a regular cadence.
• Supervise, coach, and develop the AR/AP and Billing team — managing workload distribution, coverage planning, hiring, and onboarding as the team grows.
• Build a high-performing AR/AP team by setting clear individual expectations, holding team members accountable to results, and fostering a culture of ownership, cross-training, and continuous improvement.
• Partner with Service, Project Management, and Accounting to resolve billing disputes and fix the process gaps causing repeat issues.
• Provide backup coverage for Accounts Payable during absences, vacations, or peak volume — including processing vendor invoices, coding and routing for approval, running payment batches (checks/ACH), and fielding vendor inquiries on payment status — assumption, pending review of the AP Specialist job description.
• Cross-train with the AP Specialist on end-to-end AP procedures so coverage is seamless in either direction, and support AP during month-end close if timing requires it.
• Maintain organized, audit-ready billing and collections documentation; support internal and external audits as requested.
• Perform other duties as assigned by RMS Management.

Success Metrics:

• DSO and AR aging (60+/90+ day balances) trending steadily down against target.
• Collection effectiveness — cash collected versus amounts due — trending upward.
• Month-end AR close delivered on time and accurately, quarter after quarter.
• Team retention and individual goal attainment across the AR/AP and Billing group.

Education / Experience:

• High School Diploma required; Associate's or Bachelor's degree in Accounting/Finance preferred.
• 5+ years of progressive AR/accounting experience, including 1–2 years in a supervisory or lead role.
• Construction, mechanical services, or service-industry experience preferred.

Skills:

• A track record of actually improving AR/collections results, not just keeping the lights on.
• Strong ERP and Excel skills, paired with clear, confident written and verbal communication.
• A firm, professional negotiator who stays calm and steady under pressure.
• Genuine alignment with RMS values: safety, responsiveness, teamwork, and integrity.

Physical & Mental Requirements:

• Able to sit for long periods and occasionally lift up to 25–30 lbs.
• Able to read, hear, write, and speak English clearly; follow written/verbal instructions.
• Valid driver's license; must pass pre-employment drug screen.

SAFETY . RESPONSIVE . TEAM . INTEGRITY . FUN