ACCOUNTS RECEIVABLE REP

POSITION NATURE AND SCOPE:

This role focuses on the daily processing of premium payments, account maintenance, and providing direct support to agents and vendors. The Representative relies on established instructions and department guidelines to ensure financial transactions are recorded accurately and inquiries are handled promptly. This is an individual contributor role with no management or supervisory responsibilities.

• Answer inbound calls via the Accounting phone queue, assisting agents and vendor with basic account inquiries.

• Assist in researching accounting reconciliation items and unidentified/duplicate payments.
• Help prepare response letters for reconciliation items (within 3 business days) and mail unidentified payments back to the originator.
• Prepare weekly uncleared cash reports and submit weekly individual status reports to the supervisor.
• Handle daily mail opening, coding, and the application of payments. Process and balance all "Easy Pay" activity and daily deposits.
• Process weekly credit balance checks and EFTs for assigned agents and maintain the automatic credit balance list.
• Key off statement drafts for assigned agent groups and process mortgagee checks and direct bill payments.
• Prepare daily deposits and related correspondence for digital imaging and archival.
• Maintain assigned Aged Receivables to achieve a goal of 90% current each month; update collection lists as directed.
• Generate and send monthly courtesy reminders, payment due notices, and past-due alerts based on department schedules.
• Review cancellation invoices and finance chargeback lines to ensure no open balances exist prior to posting.

EXPERIENCE:

• Should have 2+ years of accounts receivable with an emphasis on a customer service approach.
• Insurance experience or familiarity with standard concepts, practices and procedures within the insurance industry is strongly preferred but not required.

REQUIREMENTS:

• High School Diploma or equivalent.
• Microsoft Office product knowledge to include Word, Excel and Outlook.
• Ability to adapt quickly to new software applications.
• Professional verbal and written communication along with strong interpersonal skills.
• Ability to work in a team, productivity-based environment.
• Ability to multitask efficiently and accurately in a fast-paced environment.