Accounts Receivable Representative

• Student Account Management: Maintain accurate and up-to-date student financial records in compliance with institutional policies and regulations.
• Billing Assistance: Address billing inquiries, explain charges, and assist students and families in understanding their financial obligations.
• Payment Processing: Receive and process student payments, ensuring accuracy and timely application to accounts.
• Financial Counseling: Provide guidance on payment plans, scholarship disbursements, and financial aid options to help students make informed decisions.
• Communication: Correspond with students, parents, and relevant campus departments through email, phone, and in-person meetings to address concerns and provide support.
• Conflict Resolution: Handle student account disputes and billing discrepancies with diplomacy and professionalism.
• Data Entry and Reporting: Accurately input financial transactions into the system and generate reports as needed for internal and external stakeholders.
• Regulatory Compliance: Stay informed about relevant federal and state regulations pertaining to student accounts and financial transactions.
• Collaboration: Collaborate with colleagues in the finance, registrar, and financial aid offices to ensure seamless student services.
• Process Improvement: Contribute to the enhancement of student account processes and suggest improvements to streamline operations.

• Education: High school diploma required; degree in finance, accounting, or a related field preferred.
• Experience: Three (3) years of related work experience in finance, accounting, or a related field.

SKILL REQUIREMENTS

• Communication: Excellent verbal and written communication skills with an ability to explain complex financial matters clearly and concisely.
• Customer Service: Strong customer service orientation with a commitment to providing outstanding support to students and families.
• Attention to Detail: Meticulous attention to detail to ensure accurate record keeping and data entry.
• Problem-Solving: Effective problem-solving skills to address student inquiries and resolve issues in a timely manner.
• Organizational Skills: Ability to manage multiple tasks, prioritize workload, and meet deadlines.
• Technical Proficiency: Comfortable using computer applications and financial software such as QuickBooks, Microsoft Office, and Teams.
• Ethical Conduct: Uphold the highest ethical standards when handling sensitive financial information.
• Empathy: Display empathy and patience when interacting with students and families facing financial challenges.