Operations Agent Forward Air
Des Plaines, IL1 day ago
- $65,000–$70,000 Per Year
Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- Accounting Closeunmatched
- Accounts Receivableunmatched
- Accounts Receivable Managementunmatched
- Aging Analysisunmatched
- Air Cargounmatched
- Analysis Skillsunmatched
- Billingunmatched
- Call Volumeunmatched
- Cargo/Freightunmatched
- Communication Skillsunmatched
- Conflict Resolutionunmatched
- Corporate Policiesunmatched
- Credit Cardsunmatched
- Credit Processingunmatched
- Credit Riskunmatched
- Credit and Collectionsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- ERP (Enterprise Resource Planning)unmatched
- Establish Prioritiesunmatched
- Exceeded Sales Goalunmatched
- Financial Riskunmatched
- Freight Forwardingunmatched
- Global Brandingunmatched
- Inside Salesunmatched
- Logisticsunmatched
- Multitaskingunmatched
- Negotiation Skillsunmatched
- Organizational Skillsunmatched
- Past Due Accountsunmatched
- Performance Metricsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Reconciliationunmatched
- Resolve Customer Issuesunmatched
- Riskunmatched
- Risk Analysisunmatched
- Risk Managementunmatched
- Sage 300unmatched
- Time Managementunmatched
- Writing Skillsunmatched
Description
Description
Who We Are:
When you join Traffic Tech, you join a team that keeps the global economy moving – literally.
Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 50 offices throughout the United States, Canada, Mexico, and China, the company offers progressive and efficient solutions for moving freight by land, sea, and air.
Our platform, corporate culture, and "hardest working Team in transport" have made us an industry leader. We believe that inspiring our employees and giving them opportunities for growth translates into better service for our clients. Each and every Traffic Tech employee is personally invested in ensuring our clients receive the most innovative, efficient, and cost-effective solutions available.
Your Part In It:
Reporting to the Credit & Accounts Receivable Manager, the candidate’s role will be to focus on managing overdue accounts, communicating with clients to resolve payment issues, and negotiating solutions that align with company policies. Combining strong communication skills with attention to detail, the Collections Representative will help reduce financial risk while supporting positive customer relationships.
ACCOUNTS RECEIVABLE REPRESENTATIVE
What the Job Entails:
- Perform high-volume outbound calls and send written communications to clients to collect overdue accounts
- Monitor and manage an assigned portfolio of delinquent accounts, prioritizing based on aging and risk
- Document all collection activities in internal systems with precision and accuracy
- Negotiate payment arrangements, including payment plans and settlements, in line with company policies
- Perform account reconciliations and resolve discrepancies between customer records and internal accounts
- Investigate collection issues and advise customers on corporate A/R policies and procedures
- Collaborate with internal departments (sales, billing, customer service) to resolve disputes and payment delays
- Escalate complex or high-risk accounts to management when necessary
- Process credit card and other forms of payment securely and accurately
- Submit invoices, statements of account, and payment reminders to customers
- Respond in a timely manner to customers and internal inquiries
- Assist with month-end closing activities related to receivables
What We Are Looking For:
- 3–5 years of experience in Accounts Receivable or Collections in a high-volume environment
- Strong understanding of the full accounts receivable cycle and collection processes
- Proven ability to meet or exceed collection targets and performance metrics
- Excellent negotiation, conflict resolution, and customer service skills
- Highly organized with a strong attention to detail and accuracy in a fast-paced environment
- Ability to work independently, demonstrate initiative, and proactively resolve issues
- Strong analytical, problem-solving, and multitasking abilities
- Experience with Sage 300, GETPAID, or other ERP/collections systems (strong asset)
- Knowledge of transportation/logistics industry (asset)
- Familiarity with credit risk assessment and aging analysis (asset)+
- Freight Forwarding (Air Ocean/Customs), as well as transportation and industry knowledge (key asset)
- Strong verbal and written communication skills
What We Offer:
- Full Benefit options, including Medical (Dental & Vision)
- Life/AD&D Insurance, Long-term Disability
- 401(k) matching
- Personal and volunteer days off
- Dynamic environment and ‘can-do’ culture
This is a full-time in-office permanent position from Monday to Friday.
#LI-JC1
Numbers & Facts
| Location | Chicago, Illinois |
Similar Jobs
- New!
Assistant Community Manager Pratum Companies
Gary, IN13 days ago- $19–$21 Per Hour
- Full-time