Accounting Close, Accounts Receivable, Accounts Receivable Management, Artificial Intelligence (AI), Automation, Billing, Billing Records, Business-to-Business (B2B), Credit Cards, Credit and Collections, Documentation, ERP (Enterprise Resource Planning), External Audit, Internal Audit, Negotiation Skills, Organizational Skills, Partner Sales, Past Due Accounts, Philosophy, Power Amplifier, Process Improvement, Professional Services, Radiology, Reconciliation, Risk, Short Pays, Software as a Service (SaaS), Speech Recognition, Time Management, Track Customer Issues, User Interface/Experience (UI/UX)
About Jacobian
Jacobian empowers physicians to deliver diagnostic excellence for every patient. We bring together Smart Reporting and Fluency for Imaging - the Best in KLAS radiology reporting solution (ranked #1 in Speech Recognition: Front-End Imaging five consecutive years, 2022-2026, and originally from M*Modal) - into a single AI-powered diagnostic reporting platform. Our guiding philosophy, "Intelligence Amplified," is about enhancing, not replacing, clinical expertise.
We''re a fast-growing, global team spanning roughly 10 countries, ranked #2 in the US and #1 in ANZ (Australia/New Zealand), and we partner with major imaging providers including Siemens, Canon, and GE. At Jacobian, our people are the heart of our journey: we foster a culture of innovation, collaboration, and empathy, and we''re a mission-driven team that values trust, quality, collaboration, and innovation.
Role summary
As Accounts Receivable Specialist, you''ll own the day-to-day billing and collections cycle for our B2B SaaS business across our US and Australian (ANZ) operations - issuing accurate subscription invoices, applying cash, and keeping accounts receivable current and clean. This is a hands-on operating role for someone who likes ownership of a well-run process, clear close deadlines, and direct contact with enterprise customers and internal teams.
This is a hybrid role (2-3 days/week in our Pittsburgh office), with standard US business hours and occasional early mornings or late afternoons to connect with our Australian customers, especially around month-end.
What you''ll do
- Run billing and collections across our US and Australian entities, including multi-currency (USD/AUD) invoicing and time-zone-aware collections follow-up.
- Generate and issue accurate customer invoices for SaaS subscriptions, renewals, usage/overage, and professional services, in line with signed contracts and order forms.
- Own collections: monitor AR aging, run dunning, follow up on past-due accounts, resolve disputes, and negotiate payment plans where needed.
- Apply incoming payments (ACH, wire, credit card, check) and reconcile them against open invoices; investigate short-pays and discrepancies.
- Maintain the AR sub-ledger, reconcile AR to the GL, and support a timely month-end close.
- Partner with Sales, Customer Success, and RevOps on billing changes, renewals, and dispute resolution.
- Maintain accurate customer billing records in the billing system / ERP.
- Track and report on DSO, collections effectiveness, and aging; flag risk early.
- Support internal and external audits with clean, well-organized documentation.
- Identify and drive billing-process and automation improvements.