The Accounts Receivable Specialist - Cash Application and Collections, performs both cash application and collection responsibilities to ensure accurate customer payment processing while supporting timely collection of outstanding receivables. This role requires exceptional attention to detail, strong analytical skills, and the ability to manage multiple priorities in a changing environment. This role monitors outstanding receivables, follows up on overdue accounts, and ensures compliance with accounting policies and internal controls. The specialist will also perform timely and accurate posting of customer payments within the ERP and support process improvements initiatives. This role is approximately 50% Cash Application and 50% Collection responsibilities.
At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication
Essential Duties and Responsibilities
Cash Application:
- Process customer payments daily.
- Apply ACH, wire, lockbox, checks and credit card payments
- Interpret customer remittances
- Research unidentified deposits
- Resolve unapplied cash
- Maintain payment accuracy within the ERP
- Balance daily cash receipts
- Understand customer banking relationships
- Ensure payments are posted according to customer instructions
- Research short pays and overpayments
Collections Management
- Prioritize daily collection activities based on aging, and collection strategy
- Manage an assigned portfolio of customer accounts
- Perform collection calls and email follow-up on past due invoices
- Develop and maintain positive working relationships with customers to encourage timely payment
- Maintain accurate expected payment dates within the ERP system
- Accurately identity root cause nonpayment issues, documenting the ERP system with established past due reason codes
- Export ageing reports and identify accounts not worked within established collection process timelines or past due for follow-up
- Document all customer communications and collection activities
- Escalate high-risk accounts and collection issues to management
- Coordinate collection strategies with branch management and Collection Manager
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Administrative Support & Other Duties:
- Maintain accurate customer account documentation (i.e. customer remittances and other supporting documents).
- Support month-end close
- Assist internal and external audits
Process Improvement
- Identify opportunities to improve collection effectiveness
- Recommend process improvements to increase efficiency
- Support continuous improvement initiatives
Qualifications and Requirements
- High school diploma or equivalent required.
- Associate's or bachelor's degree in a related field preferred.
- 1+ year of construction industry experience preferred.
- 1-2 years of customer service experience required.
- 3+ years of B2B collections experience or cash application experience required.
- Strong written and verbal communication
- Strong attention to detail, with the ability to interpret customer remittances and understand banking relationships, required.
- Knowledge of mechanic's lien laws, retainage requirements, and AIA billing processes preferred.
Experience, Skill and Abilities
- Positive safety attitude and personal integrity -- both are non-negotiable
- Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams)
- Strong communication skills, both verbal and written
- Must be willing to initiate and build strong relationships with customers and project team members
- Ability and creativity to reason and think logically in problem solving
Physical Requirements
- Office environment, requiring sitting and standing and extended amounts of time using a computer/keyboard at a single workstation.