Position SummaryThe Accounts Receivable Specialist is accountable for driving collections performance, managing AR aging, and supporting cash flow optimization while maintaining strong customer relationships. This role partners closely with Accounting and Customer Service teams, oversees complex AR activities, and provides guidance to team members to support business demands and uphold the company's commitment to excellence.Duties and ResponsibilitiesOversee daily accounts receivable operations, payment posting, and account maintenanceReview reports to identify collection risks, account issues, and order status; take proactive action to resolve concernsLead collection efforts on overdue accounts, chargebacks, and discrepancies using established techniques and best practicesResolve complex and escalated customer account issues, making sound decisions that balance customer relationships and financial riskPerform and review daily and monthly reconciliations, including customer accounts, cash application, and depositsEnsure accuracy and timeliness of accounts receivable deposits and financial recordsPartner with internal teams to resolve billing, payment, and order processing issuesAssist in evaluating accounts for third-party collections or bad debt write-offsSupport and guide junior staff, providing training and process improvement recommendationsAssist with customer credit checks, including gathering and analyzing financial informationMaintain documentation, records, and filing systems in compliance with company policiesUtilize multiple systems and customer portals to manage accounts effectivelyPromote and model company core values and a high standard of customer serviceSupport a safe working environment and continuous improvement initiativesMaintain policies and procedures for company's AR processes.Ensure processes are executed in alignment with established standards to achieve targeted aging metricsDrive continuous improvement in AR processes, credit risk evaluation, and key account management to support sales and cash flow objectivesReview and manage customer credit limits, payment terms, and order holds/releases in alignment with company policyMonitor and report on key AR metrics including aging, DSO, past due balances, and cash application timeliness; take action to meet or exceed targetsIdentify opportunities to improve system utilization, automation, and reporting within AR processesSkillsExceptional customer service and relationship management skillsAdvanced proficiency in Microsoft Office, especially ExcelExcellent written and verbal communication skillsStrong analytical, organizational, and attention-to-detail abilitiesAbility to manage high-volume workloads and prioritize effectivelyExperience handling escalated collections situations with professionalismProficiency navigating customer portals and multiple systemsStrong account reconciliation and problem-solving skillsCompetenciesPositive energy and leadership presenceStrong customer relationship managementTeam-oriented with the ability to work independentlyAbility to maintain performance under pressureInitiative and accountabilityStrong time management and sense of urgencyCritical thinking and problem analysisQualificationsAssociate's or Bachelor's degree in Accounting, Finance, or related field (preferred)3+ years of accounts receivable, collections, or related experienceKnowledge and understanding of overall Order to Cash processesStrong ability to interact with internal and external parties at various levelsAttention to detail with a propensity for continuous improvementDemonstrated experience handling complex accounts and reconciliationsStrong computer and data entry skillsAdvanced proficiency in Microsoft Excel and Windows-based systemsExperience with ERP systems and large online retailers preferredAbility to learn new software and adapt to changing processesProven ability to work independently and manage significant volumeExperience in wholesale, distribution, or working with independent retailers and large accounts preferredPhysical RequirementsSitting, standing, and walkingOccasional lifting, carrying, pushing, or pulling up to 40 lbs.BenefitsHealth insuranceDental insuranceVision insuranceEmployee assistance programFlexible Spending AccountHealth savings account401(k)401(k) matchingCompany paid life insurance and long-term disability insuranceVoluntary Life insuranceVoluntary Short-Term DisabilityPaid time offThe successful candidate must be able to pass a pre-employment background check and drug screening.#J-18808-Ljbffr