Position Summary
Helpful Hardware Company is seeking a detail-oriented and customer-focused Accounts Receivable Specialist. This role is primarily responsible for cash applications, collections, accounts receivable for email management, and customer account support. Experience with Epicor ERP is a plus.
Key Responsibilities
Cash Applications (Primary Responsibility)
•* Accurately apply customer payments including ACH, wire transfers, lockbox, credit cards, and checks.
•* Research and resolve unapplied cash, short pays, deductions, and payment discrepancies.
•* Reconcile customer accounts and maintain accurate balances.
Collections & Accounts Receivable
•* Monitor aging reports and proactively follow up on past-due accounts.
•* Conduct collection calls and email correspondence to collect outstanding balances.
•* Send out statements on the 25th day of each month (email/print) to customers.
AR Email Management
•* Manage the Accounts Receivable shared mailbox.
•* Respond promptly to inquiries related to invoices, statements, payments, and account balances.
•* Coordinate with internal departments to ensure timely resolution of customer requests.
Customer Service & Issue Resolution
•* Investigate billing disputes and customer concerns.
•* Work with Store managers to resolve issues impacting payment.
•* Maintain strong customer relationships while supporting company collection goals.
•* Ad hoc reporting as needed.
Qualifications
•* 2+ years of Accounts Receivable experience.
•* Strong cash application experience in a high-volume environment (required).
•* Collections experience and customer account management skills.
•* Proficiency with Microsoft Excel and Microsoft Office.
•* Excellent written and verbal communication skills.
•* Epicor ERP experience preferred.
Benefits
- Paid time off
- 401(k) matching