Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associates commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.
In this role you will:
- Conduct general customer account maintenance by reviewing aging reports and tracking outstanding payment issues
- Complete research, analysis, and problem resolution of outstanding accounts resulting from internal and external customer inquiries
- Contact customers to collect on invoices that are currently due, demonstrating persistence and seeking alternative solutions when obstacles arise
- Negotiate payment options/terms
- Process one-time or recurring electronic payments and set up payment methods in collection systems
- Identify and follow up with past due and slow-paying customers that may increase the Companys risk of loss
- Monitor pending service and supply orders on past due customers to minimize Company risk
- Research payment discrepancies on assigned accounts and contact customers to resolve
- Compile collection activity and accounts receivable status reports and participate in periodic portfolio reviews with AR Management team
- Maintain accounts receivable customer files and records, including logging all collection activity
- Process customer information changes when notified
- Partner with AR Management team and other team members to identify best collection practices and procedures
- Provide exceptional customer service to internal and external Gordon Flesch Company customers
You should have:
- High school diploma or equivalent
- Knowledge of basic credit and collection practices and laws
- Proficient with Microsoft Office applications, including Word, Excel, and Outlook
- Ability to learn new ERP and collection automation systems
- Excellent verbal and written communication
- Strong attention to detail and problem-solving skills
- Ability to handle multiple tasks and priorities
- Ability to compare data from a variety of sources for accuracy and completeness
- Ability to act with discretion, honesty and integrity; recognize need for confidentiality
- Possess a professional attitude with an ability to interact well with others
Preferred Qualifications:
- Two or more years of collection experience
- One or more years of account reconciliation experience
- Proficient with debt collection software and related applications
- Basic understanding of the Fair Debt Collection Practices Act
- Basic understanding of bankruptcy proceedings
The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.
Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.