Accounts Receivable Specialist

Description

• Accounts Receivable Specialist
• Location: Plymouth, MI 
• Schedule: Full-Time | Monday- Friday | 8:00 AM – 4:30 PM | In Office
• Rate: Starting $21.00
• Position Summary
• We are seeking a highly organized, customer-focused, and dependable Accounts Receivable Specialist to join our branch team. While this position is responsible for supporting the Accounts Receivable process, it is also highly customer-facing. You will serve as one of the primary points of contact for customers, assisting with billing inquiries, account questions, invoice processing, and payment follow-up while providing exceptional customer service. The ideal candidate enjoys building customer relationships, communicating professionally, and working collaboratively with multiple departments to ensure an outstanding customer experience.
• Essential FunctionsCustomer Service: Serve as a primary point of contact for customers by responding to billing inquiries, resolving account questions, providing updates, and delivering professional, timely customer service.
•    Accounts Receivable: Monitor Accounts Receivable email inboxes, send customer statements, follow up on outstanding invoices, and communicate professionally with customers regarding payment status.Invoice Processing: Send invoices daily, accurately input invoices into online customer billing portals, and ensure all billing documentation is submitted according to customer requirements. 
•    Administrative Support: Maintain accurate customer records, scan and file documents, manage daily mail and support general office operations. Billing & Documentation: Ensure invoices, statements, and customer account information are accurate and up to date while maintaining proper documentation for internal records.
•    Cross department Collaboration: Work closely with the service, dispatch, parts, warranty, and accounting team to resolve customer account issues, support billing processes, and ensure positive customer experience. Problem Solving & Adaptability: Take initiative, handle changing priorities, and assist with additional responsibilities as needed. 
•    Safety Commitment: Follow all company safety policies and accident prevention procedures while maintaining a safe work environment. 
• Minimum QualificationsTwo years of related education and/or experience preferred.
•    Successful completion of a drug screen and criminal background screening. Must be at least 18 years of age.
•    Strong customer service, communication, and problem-solving skillsAbility to work independently while staying organized and managing priorities. 
•    Comfortable using computers, office equipment, and business systems. Commitment to workplace safety and company procedures. 
• Physical RequirementsWorking primarily in an office environment. 
•    Ability to occasionally lift and move office supplies, equipment, and boxes. Comfortable sitting, standing, and walking throughout the workday. 
•    Ability to operate standard office technology and equipment. 

  Benefits of Joining Our Team 

  Medical and Dental Benefits
•    Life InsurancePTO
•    401k & Company MatchTown Shares program, which allows you to share in the long-term financial success of our company as you grow with us. 

  About Bildon Parts & ServiceFor over 50 years, Bildon Parts & Service has provided trusted repair and maintenance solutions for commercial cooking, refrigeration, ware-washing, beverage, and ice equipment throughout southern Michigan. Our team is built on the core values of Safety, Integrity, Courage, Innovation, and Passion. Join us and be part of a company committed to service excellence.