Accounts Receivable Specialist

About Us:

Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services in North America with operations throughout the United States and Canada. Liberty Tire annually transforms more than 210 million tires into raw materials for smart, sustainable products that improve our environment and people's lives. The Company is private equity owned, has approximately 60 sites in the US and Canada, and nearly 4,000 employees. With innovative tools, technologies and processes, Liberty Tire is a revolutionary American conservation enterprise - from coast to coast, and from whole tire to end products. The company's commitment to finding new and better ways to RECLAIM, RECYCLE and REUSE bridges the sustainability goals of scrap tire generators nationwide with those of local scrap rubber consumers.

Job Summary:

The Accounts Receivable Specialist is responsible for managing all aspects of accounts receivable, including invoicing, payment recording, collections, customer account maintenance, and dispute resolution. This position plays a vital role in maintaining accurate financial records, supporting cash flow, and delivering excellent customer service.

In addition to accounts receivable responsibilities, this position serves as a backup to the Front Counter/Scale operation by covering breaks, providing afternoon coverage, and filling in during PTO or other absences. The role requires strong customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Essential Duties and Responsibilities:

Accounts Receivable Functions

• Process customer invoices accurately and timely, ensuring all supporting documentation is complete.
• Enter and apply daily cash receipts, including customer deductions and adjustments.
• Research and resolve customer deductions, billing discrepancies, and account disputes.
• Manage customer scorecards and dispute fines or chargebacks within designated timelines.
• Process credit card payments and maintain accurate payment records.
• Communicate with customers regarding account balances, billing issues, payment status, and collection activities.
• Investigate outstanding accounts and proactively pursue collection efforts before accounts are placed on credit hold.
• Notify management of significant customer deductions, disputes, collection concerns, or unusual account activity.
• Perform credit reviews and assist with credit checks for new and existing customers.
• Release customers from credit hold as authorized.
• Assist with audits, compliance requirements, reporting, and documentation requests.
• Maintain confidentiality of financial and customer information.

Billing and Administrative Functions

• Verify daily service history reports for billing accuracy and release completed loads for invoicing.
• Process billing and invoicing for designated customers and accounts.
• Prepare and distribute operational and financial reports as assigned.
• Bill local rental containers and other customer services.
• Support transportation and operations teams with reporting, reconciliations, and documentation.
• Set up new customers and customer sites within company systems.
• Process rate change documentation as needed.
• Order office supplies and coordinate office administrative needs.
• Receive, sort, and distribute incoming mail.
• Prepare packages and shipments through approved carriers.
• Assist management with special projects, reporting, and administrative tasks.
• Answer incoming telephone calls and direct inquiries appropriately.

Front Counter/Scale Backup Responsibilities:

• Provide daily front counter and scale coverage during employee breaks and afternoon shifts.
• Serve as primary Front Counter/Scale Operator during planned and unplanned absences.
• Weigh trucks in and out utilizing company scale systems and software.
• Process scale tickets, shipping and receiving documentation, and customer transactions.
• Serve as a customer service representative for drivers, customers, vendors, and visitors.
• Ensure accurate recordkeeping of inbound and outbound shipments.
• Coordinate communication between operations, transportation, drivers, and customers.
• Maintain compliance with all plant safety requirements and site procedures.

General Responsibilities:

• Maintain an organized and professional work environment.
• Demonstrate strong teamwork and collaboration across departments.
• Follow all company policies, safety procedures, and compliance requirements.
• Perform other duties as assigned.

Required Skills and Abilities:

• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• High level of accuracy and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and problem-solving skills.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Ability to learn company software systems and scale operations.
• Strong mathematical and analytical abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and collaboratively within a team environment.

Education and Experience:

• High school diploma or equivalent required.
• Associate degree in Accounting, Finance, Business Administration, or related field preferred.
• Two to four years of accounts receivable, billing, collections, or accounting experience preferred.
• Experience in manufacturing, transportation, recycling, logistics, or industrial environments is a plus.
• Previous customer service, scale, dispatch, or administrative support experience preferred.

Work Environment:

This position primarily works in an office environment but will regularly interact with plant personnel, drivers, transportation staff, and customers. This role may require periodic exposure to warehouse, scale house, and industrial operating environments.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

EEO Statement:

Liberty Tire Recycling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.