Accounts Receivable / Collections Specialist

Location: Wilmington, DE
Pay Range: $24–$29/hour
Employment Type: Full-Time

About Parcel’s Inc.

Parcel’s Inc. is a fast-paced transportation and logistics company committed to delivering reliable service and strong customer partnerships throughout the region. We are seeking a detail-oriented and proactive Accounts Receivable / Collections Specialist to join our growing team. This role is critical to maintaining healthy cash flow, supporting customer relationships, and ensuring timely resolution of outstanding balances.

Position Summary

The Accounts Receivable / Collections Specialist is responsible for managing customer accounts, monitoring aging reports, following up on outstanding invoices, and resolving payment issues in a professional and timely manner. The ideal candidate will have strong business-to-business collections experience, excellent communication skills, and the ability to balance persistence with customer service.

This position works closely with accounting leadership, customers, and external partners to support payment resolution and escalation processes when necessary.

Key Responsibilities

• Manage assigned accounts receivable portfolio and monitor aging reports
• Conduct outbound collections calls and email follow-up regarding past due invoices
• Investigate and resolve invoice discrepancies, billing disputes, and payment issues
• Maintain accurate documentation of customer communications and collection activities
• Coordinate with internal accounting and legal teams regarding escalated accounts
• Build and maintain professional relationships with customers while ensuring timely collections
• Review account status and recommend appropriate escalation actions when needed
• Process and reconcile payments as necessary
• Assist with reporting, account analysis, and month-end AR activities
• Support continuous improvement initiatives related to collections and AR processes

Qualifications

Required:

• 2–5+ years of accounts receivable and/or collections experience
• Experience with business-to-business collections
• Strong communication and negotiation skills
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency with Microsoft Excel and accounting systems
• Professional, dependable, and customer-focused approach

Preferred:

• Transportation, logistics, or trucking industry experience
• Experience with ERP systems such as NetSuite, SAP, Oracle, or Microsoft Dynamics
• High-volume invoice management experience
• Experience coordinating escalations with legal or accounting teams

Desired Soft Skills

• Persistence and follow-through
• Conflict resolution and problem-solving
• Personal accountability
• Professionalism under pressure
• Strong time management and prioritization skills

Compensation & Benefits

• Competitive pay based on experience
• Opportunity for long-term growth and advancement
• Collaborative and team-oriented work environment
• Comprehensive benefits package available