Description:

Job Description Summary:

An accounts receivable/student accounts coordinator (AR/SAC) provides a full range of customer service to students related to their student accounts to ensure billing, financial aid, and payment transactions are accurately processed and recorded.

The AR/SAC verifies and submits student refunds batches for processing within federal guidelines and prepares and verifies daily cash receipts for university deposits.

Additionally, the AR/SAC monitors the aging report of student accounts, reaches out to students to attempt to resolve past due accounts, and submits requests to move severely delinquent accounts to collections.

AR/SAC may attend various student events to provide information on the services provided by Student
Accounts.

Duties and Responsibilities:

• Monitor student account balances, using the PowerCampus custom aging report, for available financial aid. If no financial aid is available, will start the collection process of phone calls, e-mails, and/or submission of dismissal to the Bursar.
• Calculate and request disbursement of refunds for student credit balances within the 14-day federal guideline. Preparation of student batches, which includes the upload of refund vouchers and refunds.
• Set up payment plans and monitor for any delinquent balances.
• Prepare and balance the daily student account deposits and verify the accuracy of the postings. Verification of each cash receipts entry is appropriately posted to the correct year and term.
• Must provide a service-oriented interface between students, parents, and staff, including all internal/external communications for student account information. Must be able to communicate orally and in writing, complicated instructions, analysis of account history, and explanations of University policy in a clear, concise, and professional manner.
• Review student accounts for the accuracy of billing and produce student statements which are sent 30 days prior to the start of the term.
• Attend new student orientations to explain the tuition process and answer any questions.
• Other duties as assigned

Skills and Abilities

• Ability to use personal computers in a networked environment; as well as knowledge and experience with Windows operating system.
• Extensive knowledge of Excel and word processing software.
• Heavy phone and e-mail usage will be required.
• Ability to work remotely.
• Possess thorough knowledge of fundamental accounting principles, theories, and terminologies, plus skills to perform tasks with accuracy and competence.
• Ability to perform and analyze reconciliation data for meaningful conclusions and reasonableness.
• Ability to organize and complete large-scale projects independently while participating as a team player.
• Demonstrate consistent levels of accuracy and motivation.
• Ability to interface with large, diverse user groups and vendors.
• Must be able to represent Samuel Merritt University professionally and responsibly to the public.
• Ability to interact effectively with faculty, administration, vendors and all constituencies involved in the process.
• Ability to handle stress and deadlines.
• Occasional overtime may be required.

Minimum Qualifications

Education and/or Experience

• A combination of two to three years of education and related experience and/or training that provides the knowledge, skills, and abilities needed for the successful performance of the job duties will be considered.
• Prefer a Baccalaureate Degree in Business Administration or a related field from an accredited college or university.
• Two years in an increasingly responsible accounts receivable work environment and/or combination of accounting.
• Previous experience in a higher education environment is highly desirable.

Office Location: Oakland Campus – Onsite

• This is an onsite position based in Oakland, CA , requiring in-office presence at least three days per week to support operations, collaboration, and engagement with students and team members.
• Work is performed primarily on campus in a dynamic academic environment, with direct interaction across multidisciplinary teams.

Mental/Physical Requirements

This position is primarily performed in an office setting. The requirements below are representative of those necessary to perform the essential functions of the position, with or without reasonable accommodation.

• Ability to effectively receive and exchange information in person and through verbal, written, telephone, video, and electronic communication.
• Ability to perform primarily sedentary work, including extended periods of desk and computer-based activity and frequent use of standard office equipment.
• Ability to sit, stand, and move throughout the work environment as needed to perform essential job responsibilities.
• Ability to occasionally lift, carry, push, or pull items weighing up to 10 pounds.
• Ability to occasionally reach, bend, stoop, and navigate stairs as required by the position

Employee Status:

Regular

Exemption Status:

United States of America (Non-Exempt)

Time Type:

Full time

Job Shift:

Pay Range:

Up to $30.00 [hourly/non exempt], depending on experience, qualifications, geographic location, and other relevant factors.

Organization:

At Samuel Merritt University (SMU), we are dedicated to fostering a supportive, inclusive community committed to advancing healthcare through exceptional education, compassionate care, and community service. Known for our leading-edge programs in health sciences, SMU equips students and faculty with the knowledge and skills to make impactful contributions to health and wellness.

We are proud to be an equal opportunity employer. SMU welcomes applicants from all backgrounds and is committed to creating an inclusive workplace where anyone can thrive and reach their full potential.

Samuel Merritt University currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location, and other relevant skills.

Benefits

Samuel Merritt University offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Mental health and wellness resources
• Education reimbursement
• Employee discounts through Marketplace
• Paid vacation, sick leave, and parental leave
• Nine paid holidays, plus a paid holiday break between Christmas and New Year’s Day
• Two floating holidays
• One paid Volunteer Work Day
• Five Education Leave Days

Important Notice: Beware of Fraudulent Job Offers

Samuel Merritt University has been made aware of individuals posing as SMU recruiters, particularly for remote positions. To help protect yourself, please keep the following in mind:

• All legitimate job openings are posted on the SMU Careers page and trusted job boards.
• We will never ask you to provide payment for equipment or submit sensitive personal information before completing the formal hiring process.
• Official offers of employment are issued through Workday, not by text message or informal email.

Please remain cautious and protect your personal information throughout your job search.

Notice to Recruitment Agencies

Samuel Merritt University does not accept unsolicited resumes from recruitment agencies. Please do not forward resumes to our job application email address, SMU employees, or any other university location.  Samuel Merritt University is not responsible for fees associated with unsolicited resumes or candidate submissions.