Accounts Receivable Support

Job SummaryWe are filling an entry level Accounts Receivable Support role to support the collections process along with other operational support.Core ResponsibilitiesManage customer service support & phone support to deliver fast, friendly, and effective resolutionsConduct research on missing or misapplied payments from checks, cash, EFT, credit cards, or online banking using web tools. Review bank documentation and payment receipts provided by customers, involving occasional customer interactionReview and analyze customer accounts weekly to decide if credit balances require transferring, debiting, or refundingMake recommendations to hold or transfer misapplied funds or refunds. Conduct timely research on delayed payment requestsEnsure accurate application and reconciliation of payments to designated accounts and proper journal entry codingCoordinate with customers and internal stakeholders for ACH setup, including account set up, posting ACH payments, and processing reclassesReconcile daily cash payments and research missing deposits or bank corrections. Collaborate with internal teams and external vendors for investigationsRecommend process improvements and facilitate team meetings, trainings, and projects as necessaryIdentify trends and recommend improvements based on findingsMaintain regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedules, and overtime as necessaryOther duties and responsibilities as assignedEmployee ExpectationsUnderstand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff – be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.Win as a team – make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System – by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.SkillsCustomer Inquiries; Cash Payments; Customer Accounts; ProcessingSalaryPrimary Location Pay Range: $20.32 - $30.48Comcast intends to offer the selected candidate base pay within this range, dependent on job‑related, non‑discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.EducationHigh School Diploma / GEDRelevant Work Experience2-5 Years#J-18808-Ljbffr