Accounts Receivable Support Representative

Job Title: Accounts Receivable Support Representative
Location: Framingham, MA (Onsite)
Duration: 3+ Months (Potential conversion based on performance)
Schedule: Monday–Friday, 8:00 AM–5:00 PM

Role Summary:
Entry-level Accounts Receivable role supporting collections, customer communication, payment reconciliation, and billing resolution. Seeking detail-oriented candidates with strong customer service skills; prior AR experience preferred but not required. Candidates from retail, call center, hospitality, or similar customer-facing backgrounds are encouraged.

Key Responsibilities:

• Follow up with customers on outstanding invoices and collect payments.
• Research AR issues, reconcile payments, and resolve billing discrepancies.
• Communicate with customers regarding past-due balances and payment plans.
• Support collections activities, account reviews, escalations, and reporting.
• Collaborate with Sales, Customer Service, and internal teams to resolve account issues.
• Identify process improvements and maintain accurate documentation.

Required Qualifications:

• 0–2 years of Accounts Receivable, Credit & Collections, Customer Service, or related experience.
• Strong communication, organization, and problem-solving skills.
• Customer-focused approach with ability to handle payment discussions professionally.
• Basic/intermediate Excel skills and proficiency with MS Office/O365.
• Understanding of basic accounting principles and billing processes.
• Ability to learn ERP/collection systems (SAP, Oracle, etc.).

Preferred Qualifications:

• Experience with AR systems, collection software, or ERP platforms.
• B2B collections or credit management experience.
• Associate or Bachelor’s degree in Accounting, Finance, or related field.