Accounting Policies, Accounts Receivable, Billing, Call Centers, Credit Processing, Credit and Collections, Customer Support/Service, Detail Oriented, Finance, Microsoft Excel, Microsoft Office, Multitasking, Negotiation Skills, Oracle, Organizational Skills, Partner Sales, Past Due Accounts, Problem Solving Skills, Reconciliation, Record Keeping, Retail, SAP
Job Title: Accounts Receivable Specialist (Entry Level)
Location: Framingham, MA (Onsite) | Duration: 6+ Months (Potential Conversion)
Key Responsibilities
- Manage collections and follow up on outstanding customer balances.
- Research and resolve payment discrepancies, billing issues, and account reconciliations.
- Communicate with customers regarding past-due invoices and payment resolutions.
- Negotiate payment plans and escalate complex issues when needed.
- Generate account statements, reports, and maintain accurate records.
- Partner with Sales, Customer Service, and internal teams to resolve AR issues.
Required Skills
- 0–2 years of experience in Accounts Receivable, Collections, Customer Service, Call Center, Retail, Hospitality, or related field; OR Associate's/Bachelor's degree.
- Strong customer service, communication, and problem-solving skills.
- Basic to intermediate Excel and Microsoft Office/O365 skills.
- Detail-oriented, organized, and able to manage multiple tasks.
- Comfortable speaking with customers regarding billing and payments.
Preferred Skills
- Accounts Receivable, Collections, Billing, or Finance experience.
- Knowledge of SAP, Oracle, GetPaid, or WebCollect.
- Understanding of invoicing, credit, and accounting processes.