Accounts Receivable Clerk (Cash Applications)
High Point, NC
Direct Hire- offering rotating hybrid schedule
$44,000-$46,000
We are seeking an Accounts Receivable Clerk who combines strong customer service skills with attention to detail, problem-solving ability, and hands-on cash application experience.
In this role, you’ll serve as a key liaison between clients, customers, and internal teams. You’ll take ownership of assigned accounts, investigate payment issues, resolve account discrepancies, and ensure questions and concerns are addressed quickly and professionally.
The ideal candidate is someone who enjoys solving problems, working with customers, and digging into the details to find answers. If you thrive in a high-volume environment and take pride in getting things right, this could be an excellent opportunity for you.
What You’ll Do
- Manage and maintain a portfolio of assigned customer accounts with a strong understanding of each account’s unique requirements.
- Serve as a primary point of contact for client and customer questions, concerns, and requests.
- Research and resolve:
- Unapplied cash
- Non-factored and stale-dated invoices
- Misapplied checks
- Account discrepancies
- Other A/R adjustments and payment issues
- Investigate missing check and payment information and reconcile differences between client ledgers and customer payments.
- Research transactions, identify the root cause of discrepancies, and determine the appropriate resolution.
- Communicate with customers and clients when additional information is needed to resolve an issue.
- Provide clear instructions to cash application and sales processing teams regarding account-specific requirements.
- Resolve customer complaints and inquiries professionally while following established company policies and procedures.
- Escalate unusual, questionable, or potentially problematic transactions to the appropriate supervisor or front-office team.
- Apply customer payments during high-volume periods as needed.
- Maintain a consistently high level of customer service while balancing accuracy, productivity, and deadlines.
- Collaborate with internal departments to ensure customer and client issues are resolved efficiently.
What We’re Looking For
- 2+ years of experience with chain-store cash application or accounts receivable.
- Strong understanding of cash application and A/R processes.
- Excellent customer service and relationship-building skills.
- Strong attention to detail and the ability to manage multiple priorities.
- Demonstrated ability to research information, identify discrepancies, and determine appropriate solutions.
- Strong written and verbal communication skills.
- Ability to handle difficult or sensitive customer situations professionally and constructively.
- Comfortable working independently while also contributing to a collaborative team environment.
- Proficiency with Microsoft Word and Excel.
- Strong organizational skills and the ability to work effectively in a high-volume environment.
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