The Accounts Receivable Collections Specialist is responsible for managing and collecting outstanding receivables owed to the Tribe in a manner that is firm, consistent, and respectful of community and cultural relationships. This role balances effective revenue recovery with cultural awareness, supporting the Tribe's financial stability while honoring its values and obligations to members, enterprises, and external partners. This role directly supports the Tribe's financial health by improving cash flow, reducing delinquencies, and strengthening accountability systems—while maintaining respect for community relationships and cultural considerations.Collections & Account ManagementMonitor and manage assigned accounts receivable portfolio, including tribal members, enterprises, tenants, vendors, and external customersReview, ensure, and maintain accuracy of account receivablesExercise due diligence in researching, analyzing, and quality control of accounts of tribal membersWork cross departmentally with stakeholders to maintain accurate records of accountConduct, facilitate and/or oversee timely outreach on past-due accountsNegotiate and document payment arrangements consistent with Tribal policiesTrack delinquency trends and upscale high-risk accountsMaintain accurate collection notes and status updates in the financial systemBilling & Reconciliation SupportReview invoices for accuracy and completenessResearch and resolve billing discrepancies in coordination with departmentsReconcile account balances and ensure proper application of paymentsAssist in month-end AR close processesCompliance & Policy AdherenceApply Tribal financial policies, including General Welfare Doctrine considerations where applicableEnsure collection practices are consistent with Tribal law, sovereignty, and applicable federal regulationsMaintain confidentiality and handle sensitive financial and personal information appropriatelyCoordination & Customer ServiceWork collaboratively with Housing, Utilities, Enterprises, and other departments to resolve account issuesProvide clear, respectful communication to account holders regarding obligations and optionsSupport internal education efforts around billing and payment expectationsManage external partners in outsourced collection effortsReporting & DocumentationPrepare aging reports and collection status summariesIdentify trends and recommend process improvementsMaintain organized documentation for audit readinessMiscellaneousAll other duties as assignedAbility to manage sensitive conversations with professionalism and discretionStrong attention to detail and documentation disciplineSound judgment in balancing enforcement with flexibilityAbility to interpret and apply policies consistentlyTime management and ability to handle multiple accounts simultaneouslyStrong written and verbal communication skillsWorking knowledge of accounting principles and AR processesProficiency in financial systems (e.g., Microsoft Dynamics F&O or similar ERP) and Microsoft ExcelHigh school diploma or equivalent2+ years of experience in accounts receivable, billing, or collections2+ years of customer service experiencePreferredExperience working with Tribal governments or Native organizationsFamiliarity with Tribal General Welfare programs and policiesAssociate's or Bachelor's degree in Accounting, Finance, or related fieldSpecial RequirementsMust have a current Level 1 Arizona Clearance Card, Tribal Gaming License, and Homeland Security Background Check or be able to obtain one within ninety (90) days of hire. Failure to maintain a current Level 1 Clearance Card will result in termination.#J-18808-Ljbffr