ACH Services Specialist

Essential Functions & Responsibilities

• Maintains the ACH origination file for payment of in-house loans and ensures that files are processed according to set timeline.
• Balances daily ACH reports; reviews and processes stop-pay requests; sends/receives ACH files to/from Federal Reserve for posting; processes death notifications and reclamations; posts rejected items by the required daily deadlines; sends returns to Federal Reserve daily
• Process and support Account to Account and bill pay processes.
• Process and support Card Funding (fund new accounts opened via online)
• Monitor and review various reports to ensure member compliance with policy and procedures
• Provides daily operational support for Treasury Management functions
• Assist Branches/Backoffice departments with ACH inquiries via phone or email.
• Reconcile general ledger accounts assigned by Manager.
• Performs other job-related duties as assigned including serving as backup support to other positions.

Performance Measurements

• Carry out assigned responsibilities meeting all deadlines with no errors that result in losses to the credit union in accordance with established departmental guidelines.
• Perform all month-end activities within 3 days after the end of the month.
• Provide back-up support to departmental staff as assigned.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
• Unqualified opinions from our CPA firm.
• No exception items from our NCUA and internal audits.
• Maintain a dependable record of attendance and timeliness.
• Keep management informed of operating issues affecting the department.

Knowledge & Skills

Experience- One to three years of similar or related experience. Must be familiar with credit union policies and procedures.

Education- A high school education or GED.

Interpersonal Skills- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills- Capable of quick and accurate use of 10-key by touch. Proficiency in Microsoft Word and Excel. Must have strong verbal and written communication skills. Must have the ability to resolve errors and outages. Must be organized and have the ability to work with multiple priorities, coordinate team deadlines and exhibit good judgment.

Physical Requirements- Light lifting may be required.