ACH Specialist (in-office) - Phoenix, AZ or Midvale, UT

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

ETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future, and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.

Together we are building a culture that values diversity, celebrates growth, and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

We are currently accepting applications for an ACH Specialist to join our team. In this role, you will play a critical part in ensuring the accurate and compliant processing of ACH transaction. The work schedule will be on-site Monday-Friday 9:00 am-5:30 pm MDT in Midvale, UT or Phoenix, AZ.

Key Responsibilities:

• Process ACH transactions in accordance with regulatory requirements and internal policies.
• Handle daily ACH origination tasks, including client file processing, returns, reversals, rejects, death notifications, and reclamations.
• Conduct OFAC verifications and manage exception items.
• Set up and maintain ACH contracts for origination clients.
• Review daily reports, perform reconciliations, and complete data entry tasks.
• Develop a working knowledge of Federal Regulation E, OFAC guidelines, and NACHA Operating Rules.
• Prioritize and manage workflow to ensure operational efficiency.
• Troubleshoot and resolve customer and internal partner issues.
• Conduct transactional research and assist with technical problem-solving.
• Deliver outstanding customer service and support.
• Perform additional duties as assigned.

Qualifications:

• Requires High School diploma or equivalent and some experience with accounting, balancing, banking and electronic payment processing, ACH systems or other directly related experience.
• A combination of education and experience may meet job requirements.
• Strong research, communication, and customer service skills.
• Ability to meet deadlines and resolve issues with guidance.
• Proficiency in PC applications; knowledge of ACH systems is a plus.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking product

Pay (depending on experience): $18.00-$23.00