ACH Technical Analyst

Insight Global

Cincinnati, OH

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JOB DETAILS

LOCATION

Cincinnati, OH

POSTED

30+ days ago

Job Description

A large financial organization is seeking an Application Support Analyst (ACH) for a contract opportunity through the end of the year (with a likelihood for extensions into next year & potential for hire).

This individual will be responsible for ensuring the stability, performance, and usability of business-critical ACH applications. Youll work closely with end users, developers, and IT teams to troubleshoot issues, implement new solutions, and optimize application functionality across the organization.

Key Responsibilities:

Incident & Problem Management

Own the incident management process for application-related issues.

Act as the final escalation point for technical issues, performing root cause analysis and resolution.

Minimize service disruptions and ensure timely restoration of services within SLA targets.

Monitoring & Troubleshooting

Monitor application performance and proactively identify potential issues.

Resolve application errors and bugs, working with development teams when needed.

Use diagnostic tools and logs to investigate and resolve complex problems.

Documentation & Standards

Develop and maintain support documentation

Establish and enforce application support standards and best practices.

User Support & Training

Provide expert-level support and guidance to end users and internal teams.

Assist in onboarding and training new team members on supported applications.

Communicate technical information clearly to non-technical audiences.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

5-7+ years of experience with Application Support/ Application Analyst

ACH - Deep business knowledge of ACH + understands ACH as a product

CICS ability to navigate transaction data on CICS greenscreens

PEP+ Functional Knowledge Banking industry experience or previous 5/3 experience

Snowflake (fundamental knowledge; knows how to engage with basic functions & extract data)

PowerBi can create simple dashboard

ServiceNow navigate the platform null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

About the Company

Insight Global

We are a staffing agency helping individuals find jobs and employers fill open positions.

Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.

Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.

Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Healthcare Services

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts

FOUNDED

2001

WEBSITE

http://www.insightglobal.net

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